TATA-BSS Sets up Rural BPO in Kokinada SEZ

Top Quote In a move aimed at moving the BPO industry away from established metros and Tier-II cities to rural areas, TATA Business Support Services Limited (TATA BSS) in collaboration with GMR Group's Kakinada SEZ Private Limited (KSEZ) launched a state-of the-art rural BPO centre at Kakinada on Wednesday. End Quote
  • (1888PressRelease) January 24, 2015 - Hyderabad - Located at Kothamulapeta village in U Kothapalli mandal of East Godavari district, the rural BPO will have a 200-seater capacity and operations are expected to commence from the first week of February.

    While the rural BPO centre has been set up with an investment of Rs 3 crore, the training centres for making rural youth employable in the BPO and toys manufacturing unit at the SEZ have been set up a cost of Rs 17 crore.

    Rural youth will be trained over a period of two months before being appointed at the BPO centre. While the training of the first batch is completed, the second batch is expected to be completed soon and will be recruited by the end of January. As the majority of the aspirants are undergraduates, they are being provided training in soft skills and communication skills along with English and computers.

    KSEZ president Prasanna Challa said, "Kakinada SEZ will provide world class general and technical infrastructure, including digital connectivity, to the rural BPO. The youth from villages in and around Kakinada SEZ will be provided training by the GMR Varalakshmi Foundation, the CSR arm of GMR Group."

    TATA BSS MD Srinivas Koppolu said, "The centre has a capacity of about 200. Operations at the centre are expected to commence from February 2015. We hope the centre will herald a long and beneficial collaboration between Tata BSS and the GMR Group across rural locations in India."

    About TATA BSS:
    Tata Business Support Services (Tata BSS) is a leading customer lifecycle management service provider. We provide customer acquisition, retention and administration services to 46 organizations so that they can grow their customer base, protect their brand and drive efficiency. Founded in 2004, Tata BSS is headquartered in Hyderabad, India and has 11,000 associates of whom 85% provide Sales and Customer Administration services to our clients. We serve industry leading clients in North America, Europe and India across major industry verticals. Tata BSS is a wholly owned subsidiary of Tata Sons, the holding company of the 146 years old Tata Group - India's most reputed brand. Visit us at www.tata-bss.com.

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