Study shows that Handheld Troubles frustrate Staff – DENSO WAVE EUROPE has not one but three Answers

Top Quote The handheld experts from DENSO WAVE EUROPE, part of the Toyota group, know that handhelds and scanners can cause problems, but they also know how to solve them. Further information about the modern and robust handhelds from DENSO are available at End Quote
  • (1888PressRelease) May 07, 2020 - Düsseldorf. In the logistics sector, handheld terminals play a significant role in the management process of goods. When handheld terminals fail to operate properly, users get frustrated, and companies, especially in logistics and warehouse management, are often faced with high costs for the repairs of the devices for mobile data collection, for the delays or even for order cancellations.

    A recent study conducted by Opinion Matters shows that handheld terminals with barcode readers fail on average more than 1.7 times a year. Whereas the repair or replacement of the handheld takes 3.3 days or longer.

    The handheld specialists from DENSO WAVE EUROPE, part of the Toyota group, know how important a functional handheld is in logistics or warehousing. Dirk Gelbrich, General Manager Technical Department, explains: “In the industries that use handhelds, for example logistics and warehousing, the pressure is high, because every second counts. The work environment in logistics and warehouses is often rough, which affects the number of handheld breakages and failure rates. These factors need to be taken into consideration when developing handheld devices.”

    Despite all of this, DENSO’s BHT-1700 and BHT-1800 handheld terminals, as well as the SP1 RFID scanner can withstand rough handling and extreme conditions due to their ergonomic design and robustness.

    How rough and robust the handheld terminals from DENSO WAVE EUROPE are and how they can solve problems in logistics and warehousing can be seen on the YouTube channel of the handheld experts, belonging to the Toyota group:

    Industrial Challenges and how Handhelds can meet high Expectations

    More than 71 per cent of the respondents of the study believed that their handheld failed more often than other devices that they used. However, the users of the handhelds also admitted not to handle the devices for mobile data collection well, given the high time pressure generally found in their work environment such as logistics and warehouse management. Respondents stated that damage can be caused by different factors: dropping handhelds down, spilling liquids or leaving the handhelds in icy-cold or very hot areas. The handheld terminals can also be trampled over by vehicles, especially in logistic environments and in warehouses.

    The BHT-1700 handheld terminal, BHT-1800 handheld terminal, and the SP1 RFID scanner are particularly robust. Furthermore, the devices for mobile data collection can be easily used with thick gloves, and their built-in barcode reader can capture barcodes very precisely, even when the barcodes are damaged. These were among the main factors that the participants of the handheld study pointed out: 36 per cent could not use the screen of their handheld terminal properly when wearing gloves, and 21 per cent spoke of a slow or imprecise barcode reader.

    Further information on the robust handheld terminals, innovative scanners, RFID and NFC, the QR Code, and DENSO WAVE EUROPE are available at

    Saving Time, saving Money, saving Nerves – DENSO Devices are Key

    The BHT-1700 handheld terminal and BHT-1800 handheld terminal both have extra-large screens, measuring 4 and 5 inches respectively. The 4-inch display of the BHT-1700 handheld terminal comes with a physical keyboard, while the 5-inch screen of the BHT-1800 handheld terminal is the biggest display on a DENSO mobile data collection device. Both handhelds offer crystal clear viewing – solving problems for 29 per cent of the respondents as they wish to have a better legibility on the screens of their handheld devices. For 19 per cent of the participants, problems were caused by a broken screen – which is the past for these two DENSO handhelds. The handhelds are fitted with crack-resistant Asahi Dragontrail™ Pro Glass as a standard, making them extremely robust. Users, for example in logistics and warehouse management, can choose between six different model types, and there is also a BHT-1700 long-range version with a gun-grip, which is especially convenient in logistics and warehousing.

    In addition to these handheld terminals, the SP1 RFID scanner from DENSO, part of the Toyota group, offers various advantages. The SP1 RFID scanner can accelerate processes by more than 50 per cent thanks to its world-leading scanning performance. With the scanner’s reading speed of 700 tags per second and a reading distance of up to 13 meters, this High Speed UHF RFID reader has the best level of reading performance in the industry. And the scanner turns smart devices into an RFID reader easily.

    Further information about solutions for mobile data collection, modern scanners and handheld terminals, RFID and NFC, and DENSO WAVE EUROPE is available at

    For the European market, DENSO WAVE EUROPE is the contact point for all enquiries on QR Codes, mobile data collection, handheld terminals, and scanners. The durable and robust terminals and scanners manufactured by DENSO are to be found in storage, logistics, at the POS, in production, and field & sales automation applications. Short and informative video clips about the terminals, scanners, and solutions from DENSO WAVE EUROPE can now be viewed on YouTube. The clips include the 20th anniversary of the QR Code, a company presentation, and introductions to the various devices for mobile data capture such as the BHT-1500, BHT-1400 and the GT20 scanner. For more information, click on the link below:

    QR Code is a registered trademark of DENSO WAVE INCORPORATED.

    Parsevalstraße 9 A
    40468 Düsseldorf

    Phone +49 (0) 211 540 138 40

    Managing Director:
    Katsuhiko Toji
    Keiichi Yamazaki

    Marketing Communication Specialist:
    Kaber Kolioutsis
    Phone +49 (0) 211 540 138 63

    kaber.kolioutsis ( @ ) denso-autoid-eu dot com


    Press Contact:
    PPR Hamburg
    Rafael R. Pilsczek, M. A.
    Sinstorfer Kirchweg 18
    D-21077 Hamburg
    Phone +49 (0) 40 32 80 89 80
    Fax +49 (0) 40 65 58 43 58
    Mobil: +49 (0) 170 310 79 72

    DENSO is one of the world’s largest manufacturers of mobile data devices. We follow one mission: Driven by Quality – maximum quality in mobile data collection. Decision-makers in the fields of retail, logistics, and production rely on DENSO for their business requirements and in implementing the Internet of Things.

    DENSO is a member of the Toyota Group and is exclusively represented in Europe by DENSO WAVE EUROPE:

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