Shenandoah University successfully completed 03 years with BlackBeltHelp - After Hours IT Help Desk Support

Top Quote All-day help desk continues to support needs of online students and Enhance student success. End Quote
  • (1888PressRelease) February 04, 2016 - Winchester, VA - Shenandoah University announced that they successfully completed 03 years with BlackBeltHelp After-Hours IT Help Desk Services.

    Back in 2013, Shenandoah University upgraded the IT Help Desk Support coverage to 24x7 for students, faculty and staff. The after-hours Help Desk Service provided by BlackBeltHelp has enabled Shenandoah University IT Division to meet growing needs of the community and enhance student success.

    Comparative analysis between "outsourcing versus keeping it in-house" shows Shenandoah University is saving 70% cost year on year.

    "This cost-effective solution has ensured all members of Shenandoah University have the IT support they need any time, day or night," said Ron Bhalla, CEO at BlackBeltHelp. "BlackBeltHelp enables Shenandoah University to enjoy high quality of Help Desk support including quick response time and high first call resolution rate."

    During normal business hours, requests for tech support continues to be answered by Shenandoah University IT staff. After-hours support, including evening, weekends and holidays, is provided by BlackBeltHelp.

    In addition to after-hours support, Shenandoah University also avail the internal knowledgebase created by BlackBeltHelp for ongoing training of IT staff. The combination of after-hours support and availability of the internal knowledgebase continues improve IT response time and enhance student success.

    About BlackBeltHelp:
    BlackBeltHelp is a leading provider of Help Desk products and services supporting Higher Education institutions. With over 200 clients globally, BlackBeltHelp provides wide range of product and services to improve Help Desk administration and end user experience.

    About Shenandoah University:
    Shenandoah University is a comprehensive private university located in Winchester, Virginia in the United States. It has an enrollment of approximately 3,800 students across more than ninety programs in seven schools. It is affiliated with the United Methodist Church. The U.S. News and World Report's 2012 Best Colleges and Universities listing placed Shenandoah University at 27th (Tier 1) in its Regional Universities (South) category.

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