Qwaiting Announces Scalable Cloud-Based Queue Management Solution to Transform Customer Experience

Qwaiting is a leading cloud-based queue and customer journey management platform trusted by over 65,000 businesses in 120+ countries. End Quote

(1888PressRelease) November 19, 2025 - Qwaiting, a global leader in queue and customer journey management, today reinforced its mission to eliminate long wait times and improve service delivery across industries with its robust cloud-based queue management platform. Trusted by over 65,000 businesses worldwide, Qwaiting enables organizations to deliver faster, smarter, and more seamless customer experiences.

Key Highlights of Qwaiting’s Queue Management Platform
Virtual & On‑site Queuing: Customers can join a queue via mobile (QR code or link) or through self‑service kiosks.
Appointment Booking: The system supports online scheduling, reducing walk-ins and helping businesses manage peak times.
Real-Time Notifications: Clients receive updates via SMS, WhatsApp, or email so they know when it’s their turn.
Biometric & Video Queue Options: Features like facial recognition and video queueing make check-ins secure and flexible.
Feedback & Analytics: Real-time customer feedback and actionable dashboards help businesses improve staffing, reduce wait times, and boost satisfaction.
Multilingual & Secure: The platform supports multiple languages and ensures data privacy with enterprise-grade security.

Industry Applications
Qwaiting’s solution is used across industries - including healthcare, retail, government, hospitality, and transportation - to improve customer flow and operational efficiency.

Leadership & Founders
Qwaiting was co-founded by Rohit Garg (Operations) and Neeraj Gupta (Marketing), who have built the company from the ground up to deliver smart queuing solutions globally.

Global Impact
With clients in over 120 countries, Qwaiting’s cloud architecture enables scalable, reliable service across geographies.

Comment from Leadership
“Waiting shouldn’t be a burden for customers or staff,” Rohit Garg, Co‑Founder of Qwaiting. “Our goal is to turn waiting into an opportunity — to engage customers, improve service, and drive growth.”

About Qwaiting
Qwaiting is a leading cloud‑based queue management software that helps organizations streamline customer flow through virtual queuing, appointment scheduling, real-time updates, and intelligent analytics.

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