Officemax Improves Its Services With Help From Grupo ASSA
The challenge facing OfficeMax has always been to focus on offering great service to customers that purchase their products, whether through stores, ordering by telephone or purchasing through the Internet, whether B2C (Business to Consumer) or B2B (Business to Business).
- (1888PressRelease) August 14, 2010 - Grupo ASSA, a Consulting and Outsourcing company that helps clients with their Business Process Transformation through Information Technology, modernized the technology platform at OfficeMax, bringing improved service for supplier and customers and allowing them to purchase products in a more practical fashion.
*The office supply chain has benefitted from up to 30% reductions in process times.
*Direct customers and suppliers of the retail chain are the primary beneficiaries
*This successful technological change has driven new joint projects.
The challenge facing OfficeMax has always been to focus on offering great service to customers that purchase their products, whether through stores, ordering by telephone or purchasing through the Internet, whether B2C (Business to Consumer) or B2B (Business to Business).
To reach this objective, the retailer needed to have the right products at the right time in its warehouses. Thus, a full review of their supply chain was conducted and, based on the areas of opportunity detected, it was determined that intermediaries had to be removed from the process at the time orders were placed. It was also deemed necessary to increase the scope of services offered to suppliers, and both these actions would lead to a closer and better relationship with clients and suppliers.
The solution was to implement a new platform to allow the company to work together with suppliers, through the effective integration of communication and based on a portal designed to resolve problems in the supply chain - from the creation of the purchase order to unloading and referencing in cross-docking and in stores, with the final objective of allowing the customer to purchase the product in the store, through telemarketing or e-commerce.
In addition, suppliers now have the benefit of scheduling appointments in the distribution center to avoid crowding while unloading, of printing ASN tags that allow identification and quick processing of pallets in the distribution center, and of accessing invoices, charges, processed or past due payments and account statements.
"We are happy with the results we have obtained, and in consequence we have decided to continue our working relationship with this wonderful provider, Grupo ASSA. It helps that now HSBC is an important part of Grupo ASSA's capital structure, and thus we have also decided to work with this company on B2B and B2C, two very important projects for us", ended Jose Luis Cisneros, Systems Director for OfficeMax.
The implementation of the new system and the supplier portal has revolutionized the business, because by applying specific interaction solutions the degree of mobility that the business required was achieved. The office supply retailer has benefitted through a reduction of up to 30% in the time it takes to complete the process.
The relationship with Grupo ASSA as a partner to OfficeMax has brought, and will continue to bring, changes to keep moving forward together.
About Grupo ASSA
Grupo ASSA is a Consulting and Outsourcing Company that helps customers with their Business Process Transformation through Information Technology. Grupo ASSA serves Global Fortune 500, Multi-Latin and leading local companies with a multisourcing delivery model, improving their SAP, Oracle and custom applications and integrating them with leading edge technologies.
METHODOLOGY: Founded in 1992, Grupo ASSA is a client-driven company with a personalized and differentiated approach. Our Business Process Transformation Model® is a business approach focused on People + Process + Applications + Technology and delivered alongside flexible Consulting and Outsourcing services that helps companies improve their path to BPM driven SOA. Today Grupo ASSA serves over 40,000 SAP and Oracle-JDEdwards customer end-users in more than 30 countries with a nearshore-offshore delivery model from our competency centers in Latin America.
CLIENTS: Grupo ASSA's clients are primarily from the global manufacturing, consumer product, health care and retail vertical markets, and include organizations such as Kraft Foods, Bayer, BASF, Pfizer, Danone, British American Tobacco, Saint Gobain, Petrobras, Shell, Owens-Illinois and AMCOR, among others. Grupo ASSA also works with large Latin American multinationals and leading local companies that are expanding their business across the region and into the world, such as Fast Shop, Pão de Açúcar, Arcor, Grupo Lala and Molinos Rio de la Plata, among others.
AWARDS: Grupo ASSA has been recognized by IAOP as one of the 100 best companies in the world in the provision of global Outsourcing services, and selected by Global Services magazine as one of the 100 best Technology services companies in the world and one of the 5 best in Latin America. The company has been certified as ISO 9001:2000 compliant by Bureau Veritas International for its Software Engineering Practice (ITS). Grupo ASSA has been recognized by the Great Place to Work Institute among the 50 best companies to work for in Argentina, among the 70 best companies to work for in the Brazilian IT market, and has been identified by Columbia University as one of the 19 Argentine multinationals, and the only one in the IT market.
About OfficeMax
OfficeMax is a retail chain focused on the sale of office supplies. It stocks a broad catalog of over 5,000 products and has 81 retail outlets throughout Mexico.
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