New Social Media Event To Bring Speakers from Top Brands Together in San Francisco

Top Quote Customer Management IQ is launching a new event called, Customer Experience in Social Media Summit (CXSM). The conference, which takes place in San Francisco, boasts three workshops and over 14 major discussions complete with the latest social media best practices and case studies. End Quote
  • New York, NY (1888PressRelease) May 25, 2012 - Eight authoritative speakers from top brands and corporations across the customer service industry headline the event. Speakers include Steve Furman, Director of Online Experience at Discover Financial; Borja Perez, VP of Marketing, NBC/Telemundo; Jay Topper, CCO Rosetta Stone, and Kelly Cook, SVP of Marketing, DSW Shoes.

    Recognizing that social media has emerged as a major customer service platform over the past half decade, CXSM is designed to tackle some of today's most complex and persistent social media questions. With topics such as "Twitter the New Complaint Department," "Marketing or Customer Care: Which Department Should be in Charge of Social Media," and "What is Pinterest: Adapting to the Explosive Growth of New Platforms."

    The final agenda for the event is currently available on the website, and early bird specials are available until Friday July, 13, 2012.

    In addition to major brands, Customer Experience in Social Media is collaborating with over 15 media partners including major websites such as Social Media Today (, The Social Customer (, Social Media Examiner (, BrandChannel (, and Business2Community (

    Customer Experience in Social Media is an extension of Customer Management IQ's flagship event, Customer Experience Summit, which takes place May 21 - 23rd in Miami.

    For more information about the event please contact lawrese.brown(at) and for sponsorship inquiries please contact dan.zmak(at)

    Customer Management IQ, a division of IQPC, is dedicated to providing practical, detailed information through conferences, training programs, webinars, and our biweekly e-newsletter. By providing accurate, objective, and up-to-date developments and trends in various industry Customer Management IQ enables companies and organizations to remain competitive, profitable, and successful.

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