My WelcoMe Internet-Based Customer Experience Service Adds Lipoedema to App
WelcoMe is an internet-based customer experience service that is inclusive and accessible. WelcoMe informs customer service teams of general and specific needs before arriving. It can now be used at an increasing number of venues across the UK and the Republic of Ireland.
- (1888PressRelease) February 07, 2023 - Nottingham, Nottingham - Lipoedema Added To Welcome App. WelcoMe has recently added Lipoedema to their list of conditions and in doing so, will create much-needed awareness of this chronic condition, affecting approximately 11% of the female population.
Customer service teams will understand that Lipoedema is an abnormal fat disease that does not respond to diet or exercise, affecting hips, buttocks, legs and sometimes upper arms and that legs can feel painful and heavy and bruise easily. They will also know that In later stages, mobility can be affected and they will also have looked at links on the https://www.lipoedema.co.uk/ charity website and at two Lipoedema patient stories.
A customer service team member will introduce themselves to the visitor and ask if they can help, considering the needs they have already read from the details set up in the app, which is incredibly easy to navigate. WelcoMe wants every shop or venue visited to offer the service needed and deliver it in a way that reduces anxiety and increases confidence in their ability.
They aim to make the WelcoMe App the key to unlocking safety and security on visitor arrival at every participating destination. The venue gets notified of a planned visit and receives an overview and top tips for customer success to aid their interaction with the visitor.
WelcoMe very much hope that this will lead to more and more people knowing about and understanding the needs of their visitors and others living with the condition.
A) Set up a profile "my.wel-co.me"
B) Simply let the destination know of an intention to visit.
Then the phone will do the rest, helping the venue to help the visitor on arrival and ensuring the very best service is delivered in a way that is visitor specific. In the app, requests can be made of where the WelcoMe service could possibly be set up
"The more businesses and venues that take WelcoMe on board, the more user-friendly and accessible they will be to disabled people with better outcomes for people who need an understanding of their condition". Jax Smith lives with Lipoedema.
App facilities include:
Search and browse venues and check their accessibility features
Plan visits while indicating the assistance required on arrival or any specific requests
Visit and Repeat- They will get notified of arrival details.
Enjoy the personalised service and give feedback.
Mary Fickling and Gavin Neate became friends in July 2021, when Gavin was the only person to come forward with the answer to a question on the subject of hidden disability that she raised on Twitter. Since then, they have happily worked together on several blogs, which bring alive Gavin's thoughts and visions for a truly accessible future for all.
Special thanks to Anna Morell, who was put forward by Sharie Fetzer of Lipoedema UK for help with inclusion of Lipoedema on the WelcoMe app"
About PhysioPod UK Limited
PhysioPod UK Limited was established in 2006 and they are the UK & Ireland Distributor for the range of medical products from PHYSIOMED in Germany. PhysioPod UK Limited and Physio Equipment UK are leading the way in rehabilitation, sports and aesthetic medicine in the UK and Ireland with the latest physiotherapy products and innovative technical solutions. Offering an excellent price-performance ratio as well as new therapeutic approaches. In 2012, they became Approve NHS and AACP Suppliers.
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