Maximising The Benefit Of Smart Water Data Through Customer Engagement

Top Quote At Smart Water Systems (25 - 26 April 2018, London) we will discuss market drivers responsible for rapid market growth, address the increasingly larger role that data and information plays in the water management industry and analyse various data strategies and the demand for operational implications for real-time information. End Quote
  • (1888PressRelease) January 18, 2018 - We are delighted to welcome to the speaker line-up Stephanie Baker, Progressive Metering Programme Manager, THAMES WATER, who will join her colleague, Andrew Tucker, Water Efficiency & Affordability Manager at Thames Water, in covering the topic of MAXIMISING THE BENEFIT OF SMART WATER DATA THROUGH CUSTOMER ENGAGEMENT:
    • Delivery UK’s largest smart metering and water efficiency programme
    • Finding and fixing leakage and wastage through smart meter data
    • Customer engagement through smart data and incentivising customer behaviours

    Visit Smart Water Systems website to view the programme and BOOK YOUR PLACE

    In the run up to the event, SMi Group caught up with BEN EVANS, Data Governance Manager at DWR CYMRU WELSH WATER to discuss common industry hurdles and opportunities. Here is the extract from the Q&A session and the full version is available in the Download Centre of the Smart Water Systems website

    Q: Where do you see the biggest potential for growth and development in smart technologies in the next 5 years?

    A: In my opinion the biggest potential for growth and development is driving the business forward through digital. With many utilities turning to digital strategies in customer service functions to support self-serve and multi-channel engagement. There is a cost driver behind this growth whilst the optimisation of customer facing staff where they have the most impact will in turn improve customer interaction and as a result, performance and credibility within the sector.

    Hear more from Ben at SMi’s Smart Water Systems Conference this April, when he presents on the delivery of complex data in an operational environment alongside GARY SMITH, Head of Integrated Management Systems and Asset Information from WELSH WATER

    The Q&A’s with representatives of ACCIONA AGUA and IRISH WATER are also available in our Download Centre

    PLUS! A Workshop on DATA DRIVEN APPROACH TO MANAGING WATER NETWORKS – 24th April - lead by Artesia Consulting

    SMi's Smart Water Systems Conference
    Conference: 25 - 26 April 2018
    Workshop: 24 April 2018
    Holiday Inn, Kensington Forum, London UK

    Sponsored by:
    Advizzo, Diehl Metering and Kamstrup

    SMi offer unique sponsorship, exhibition and branding packages, tailored to complement your company’s marketing strategy.

    Contact Andrew Gibbons on +44 (0) 20 7827 6156

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