ITConcepts Partners with ChristianSteven Software to offer enhanced Business Service Management for BMC Customers

Top Quote Partnership provides BMC Remedy and BMC Service Desk Express customers with a cost-effective solution for automating business processes and distributing vital IT service management information. End Quote
  • (1888PressRelease) March 29, 2011 - Charlotte, NC - ChristianSteven Software Ltd., a leading supplier of business process automation and report scheduling software, today announces that ITConcepts Solutions GmbH, a leading provider of Business Service Management (BSM) solutions, has joined ChristianSteven's accredited partner program to provide BMC Service Desk Express and BMC Remedy customers with a powerful and cost-effective way of fully automating the distribution of critical service management information, alerts and processes.

    "Business Service Management (BSM) enables organisations to move from reactive crisis management to long-term proactive support of the business through IT systems" says Heinz Kirchhofer, Director, ITConcepts."Integrating ChristianSteven's report scheduling and process automation software into our solution enables us to offer customers a way to automate important BSM processes and distribute timely KPI and operational information. This leads to more informed decision making, tighter control over costs, and closer alignment of IT systems with business needs".

    Christian Ofori-Boateng, CEO at ChristianSteven Software adds "Our partnership with ITConcepts builds on the success many BMC Remedy and BMC Service Desk Express customers have already experienced using our software. It also underlines the value and reliability of our solution, which is proven at thousands of major organizations worldwide."

    ChristianSteven Software products interface with Crystal Reports, Microsoft Access, Microsoft SQL Server and ODBC data sources to automate business processes and distribute time-driven and event-driven reports and alerts in a wide variety of output formats, including PDF, HTML, MS Word, MS Excel, e-mail, ftp, fax, disk, SMS, and MS SharePoint.

    About ChristianSteven Software:
    ChristianSteven Software is a global supplier of report scheduling and business process automation software to more than 1,000 companies.

    Products are structured to ensure they can be customized and scaled to meet the needs of large multi-national companies or those with changing and expanding structures.

    With offices in the USA and Europe, ChristianSteven Software's professional personnel and partners ensure that all products and consultancy services are customer-focused and will add quantifiable, bottom-line value by giving company decision makers critical business information they need to rapidly adjust to changes in their market. ChristianSteven Software is a BMC Software Technology Alliance Partner.

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    For more information or to apply for partnership, go to

    About ITConcepts Solutions GmbH:
    ITConcepts is among the leading BSM (Business Service Management) integrators in Switzerland, Germany and the Asia Pacific region. The company offers advice, planning and technological solutions for Strategic Information Technology Management, applying certified methods (ITIL V3, ISO 20000), in order to align IT interfaces and business processes - with the aim of optimizing efficiency and commercial benefits. In doing so, ITConcepts develop tailor-made solutions that deliver tangible value creation for their customers.

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