Indian Ethnic Gifts Improves Its Customer Service with Online Chat Option

Top Quote Indian Ethnic Gifts has recently launched a new feature of online chat on their website to improve the serviceability of their website and help the visitors find what is appropriate for them. End Quote
  • (1888PressRelease) June 16, 2013 - As a part of its new development initiatives, Indian Ethnic Gifts has recently added an option of Live Chat to their website. Added with the intent of improving the customer service and bringing into view the customer-centric approach, this new feature is proving beneficial not only for the customers but also the company itself. There are several advantages that live chat renders, such as prompt customer service with reduced waiting time and reduced customer response time.

    On the website portal of Indian Ethnic Gifts, the live chat box has been added into the bottom right side of the webpage. The appointed customer service agents promptly track the visitors on the website and then start building a relationship with them by offering them help in figuring out what they want to buy. Some people sometimes feel to come back later and then search the details. Thus, to retain their information, the customer service agents ask for the same. If there is no agent available after working hours, there is an alternative tool that asks for the basic information of the visitors, such as name, e-mail and message related to the purchase he/she wants to make. Once this information is taken, Indian Ethnic Gifts gets back in touch with the visitor via email or a phone call.

    For those who want to buy some personalized item, a gift for a special occasion, like Diwali, Dusshehra, marriage of a friend or relative, a business gift, etc. this feature of Live Chat can be a great help. It helps customers to properly explain what they need, and on the other hand it lets Indian Ethnic Gifts to understand the needs of customers in the best way possible and manufacture products accordingly. It saves a lot of precious time of customers keeping them from spending it in dialing customer service numbers and waiting for their turn in order to be attended by someone.

    About the Company:

    Indian Ethnic Gifts is an online portal of a renowned Indian company, called Gangamani Fashions. Gangamani Fashions are the manufacturers and suppliers of Indian Handicrafts, luxury corporate gifts, and personalized gifts of Indian Craft.

    Website :

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