GaiaX Establishes a Subsidiary Company Named GaiaX Asia Corporation

GaiaX Co. Ltd established a subsidiary company in the Philippines called 'GaiaX Asia Corporation' which serves as its multi-language operation center. End Quote

(1888PressRelease) November 23, 2011 - GaiaX Co.Ltd. (TSE: 3775), a leading online community and social media service developer in Japan, established a subsidiary company in the Philippines called 'GaiaX Asia Corporation' which serves as its multi-language operation center. GaiaX Asia Corp. offers two main services namely, Social Media Page Security (SMPS) and Social Application Support (SAS), aimed towards businesses and online communities.

Social Media Page Security (SMPS) and Social Application Support (SAS)
GaiaX Asia responded to the increasing demand of companies with international markets by offering Social Media Page Security and Social Application Support in other languages.

1) Social Media Page Security is a monitoring service that recognizes the importance of safeguarding the reputation of brands and companies in social media, particularly in Facebook pages. Inappropriate posts including those containing obscenity, defamation, trolling, and vandalism are monitored and managed in order to prevent irreparable damage to the company.

GaiaX outlines this service with the following key points: 1) well-defined criteria for judging posts, 2) 24/7 monitoring support, and 3) tool (application) for efficient monitoring.

An added service to this is the Facebook Management System. It is a customer support service in Facebook wherein inquiries asked on the page are also monitored and answered in order to maintain the trust and loyalty of the brands and companies' fans.

2) Social Application Support is an e-mail based 24-hour, 365-day customer support system. This service is targeted towards social application providers and online game developers. It aims to help social applications and online games gain a larger user base by maintaining a healthy customer support system with the users on behalf of the developers.

Key points of SMPS and SAS
1. 24-hour, 365-day operational support for monitoring posts and answering inquiries
2. Multi-language support
3. Vast experience in the service, having monitored more than 300 websites and supported more than 200 social apps
4. A specialized 24/7 multi-language operations center with local operators and Japanese staff.

DeNA Co., Ltd. recommends Social Application Support in its developer website
DeNA Co., Ltd., an online service company operating Mobage, introduces the Social Application Support service on its developer website as part of the partneship deal between Mobage and GaiaX Co.Ltd.

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