FAXAGE Internet FAX Satisfaction Survey

Top Quote FAXAGE Internet FAX has completed its second annual client satisfaction survey. Results validate FAXAGE value leader strategy in the Internet FAX Service space and are available for public viewing End Quote
  • Denver, CO (1888PressRelease) November 19, 2008 - EC Data Systems announces results of FAXAGE Internet FAX service client satisfaction survey.

    FAXAGE, a leading provider of Internet FAX services, has recently completed its annual client satisfaction survey. Survey results and detailed comments have been made public at a neutral third-party website, underscoring real-world client opinions related to the value proposition and perception of the FAXAGE service.

    Clients were surveyed on five key metrics: Reliability, Features, Ease of Use and Overall Satisfaction. Further, clients were given the opportunity to provide detailed feedback and opinions that should prove valuable to others in considering an Internet FAX service.

    Based on the results, FAXAGE rates highest on Reliability and Customer Support, scoring an average of 9.6 and 9.5 out of 10 on these metrics, respectively. Key advantages cited by clients included entirely US based support and that the overall reliability of the system is such that support is rarely, if ever, needed.

    Overall Satisfaction was a close second at 9.4, while Features and Ease of Use were at 9.1 and 9.2, respectively. Based on FAXAGE's prior annual review metrics, the service continues to be a leader overall in reliability and service, while features and ease of use have seen dramatic improvements in the past year - primarily based on incorporating detailed suggestions from the previous client review.

    Says Christian Watts of EC Data Systems - the owner and operator of the FAXAGE service, "These results underscore our commitment to being the value leader in Internet FAX. Good service is a minimum in any industry; great service sets the leaders apart from the followers. We are looking forward to the opportunity to roll out further enhancements to our service based on this latest round of solid feedback."

    Based on the survey, EC Data Systems plans to roll out enhancements to the FAXAGE service over the upcoming quarters. These changes will be directly targeted at those areas for which clients provided detailed feedback.

    Detailed survey results can be accessed here: 55-faxage-review-and-features-overview#jr_reviewUserSummaryMainTitle

    About EC Data Systems / FAXAGE

    EC Data Systems is an Application Service Provider located in Denver, CO. Founded in 2002, the company focuses on providing value-added services to clients in the small and medium business (SMB) segment through its in-house designed and operated application portfolio. FAXAGE is EC Data Systems' flagship platform and has been providing Internet FAX services since 2004.

    FAXAGE provides unique value to SMB's through its fully multi-user design, competitive pricing, and multiple integration methods including Web site, email and API. The service strives to be the recognized value leader by offering the best balance of price, quality, performance and features in its space.

    sales ( @ ) faxage dot com
    (800)853-3293 x 200

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