Consilium Launches Multi-Vendor Outbound Customer Experience Platform with ISO/IEC 27001, ISO 9001 and GDPR Certifications
Consilium UniCampaign transforms B2C outbound contact for customer acquisition, collections and driving customer loyalty and retention with integrations to Cisco, Genesys and Amazon Connect.
- (1888PressRelease) July 12, 2023 - Consilium Software, a global provider of AI-powered customer engagement solutions, today announced the latest version of the Consilium UniCampaign™ Outbound List and Campaign Management (LCM) product for customer outreach over voice and digital channels. UniCampaign integrates with and adds AI-based advanced outbound campaign orchestration on top of the cloud and on-premises contact center platforms from Cisco, Genesys and Amazon Connect.
UniCampaign 8.0 is a suite of the industry’s most comprehensive outbound campaign management that uses built-in artificial intelligence to optimize agent-assisted and automated outbound call campaigns in various dialing modes, and omnichannel workflows between voice, text and email, such as combining a voice conversation with an email follow-up, text message or outbound IVR.
Consilium onboarded one of the world’s largest carmakers and a US healthcare provider on UniCampaign 8.0 in June, and has deployed the product for thousands of outbound agent seats across the banking, financial services and insurance (BFSI), government, telecommunications and manufacturing sectors. New features in this version include AI-enabled best-time-to-contact (BTTC), threshold-based campaigns, dynamic filter changes and a virtual relationship manager (VRM) feature that allows “sticky agent” capability, ensuring that the customer is connected only to their assigned representative, tailoring customer experiences based on individual preferences and creating personalized engagement journeys. Advanced monitoring, reporting and analytics in this version create valuable insights into customer behavior and preferences to drive data-backed engagement strategies.
“UniCampaign has been chosen in recent competitive wins for the lower cost and higher performance of our outbound contact management product. UniCampaign has been compatible with all of Cisco’s contact center platforms since 2011, with Amazon Connect since 2021, and in 2022 we were the first to launch a Genesys AppFoundry-listed outbound list and campaign management (LCM) software for Genesys Cloud. With the 8.0 version we are in the realm of the most advanced LCM products available in the CX industry,” said Pramod Ratwani, Founder and CEO of Consilium Software.
Consilium also announced that the company has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. This adds to Consilium’s ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. We integrate experiences not just channels.
For more information, please visit: https://www.consiliuminc.com
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