CEO, First Direct Confirmed to Speak at Customer Experience Exchange for Financial Services

Top Quote In the wake of increased negative feeling from consumers about financial services, organisations are keen to regain customer trust and increase customer satisfaction and loyalty. Increasing amounts of data, rapidly evolving technology and rising customer expectations mean delivering a consistent and holistic customer experience is paramount to the success of the industry as whole. End Quote
  • (1888PressRelease) November 09, 2012 - There have been many casualties since the beginning of the current economic crisis and financial services have yet to escape the tarnish of the global recession.

    Customer Experience Exchange for Financial Services (5 - 6 February 2013); the must-attend meeting for Chief Customer Officers, VP's and Directors of Customer Experience and Customer Strategy.

    This year, 60 strategic decision-makers, including Tesco Bank, AXA Wealth and Aegon, will meet in London to discuss the above issues and how to tackle these issues and embed change in their customer strategies in 2013 and beyond.

    The 2013 expert speaker panel includes:

    Mark Mullen, Chief Executive Officer, First Direct
    Anthony Thomson, Chairman & Co-Founder, Metrobank
    Mark Evans, Chief Marketing Officer, Direct Line Group
    Aidan Lisser, Chief Marketing Officer, Investec Wealth & Investment
    Paul Trueman, Head of Marketing, Europe, MasterCard
    Cassy Ramsey,Chief Operations Officer, Alpha Card
    David Villaseca, Global Director Customer Insight & Experience, BBVA
    Huub Wevers, Head of Client Experience EMEA, RBS
    Louise Miller, Head of Customer Analytics, Standard Life
    Karen Jackson, Head of Client Excellence, Wealth Management & Retail Banking, Citi
    Andrew Caswell, Head of Insight, RSA

    For more information about Customer Experience for Financial Services please visit: or download the information pack here visit:
    Alternatively, if you would you like to find out how we can help your get your product in front of active buyers at the event, please download our solution provider pack here:

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