CAI Announces July 2013 Training Seminars And Development Programs In Raleigh

Local HR Management Firm Offers Comprehensive Training Courses For Triangle Business Professionals. End Quote

Raleigh-Durham-Chapel Hill, NC (1888PressRelease) June 29, 2013 - Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, announced the company's July 2013 schedule of training and development seminars. All courses will be held at CAI's Raleigh location at 2900 Highwoods Blvd. unless otherwise noted.

-"Team Leader Certification Program" is a two-day, interactive program that will help prepare team leaders to perform at higher levels. During the program, attendees will develop the skills necessary to succeed in management as well as gain a better understanding of how to apply these skills to specific workplace situations. At the conclusion of the course, attendees will be equipped to apply strategies to effectively communicate with and influence others, and manage difficult employee behaviors. The program will take place on Wednesday, July 10 and Thursday, July 11 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/cHsA4n.

-"Communication and Conflict Resolution: Mastering the Key Skills for Working Effectively with Others" is a full-day course in which participants will learn how to build productive work relationships by effectively utilizing communication skills. During the course, participants will identify their individual conflict triggers and develop strategies to help avoid or manage conflict with others. Additionally, participants will discover strategies for working with difficult people and how to better manage varying types of peer responses. The program will take place on Thursday, July 11 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/d7hjER.

-"Customer Service Excellence Certification Program" is a highly-interactive, two-day program designed to help attendees maximize customer relationships. Participants will learn new tips and strategies for handling customer interactions, including anticipating needs, demonstrating a positive attitude and understanding the best way to serve each client. The program will take place on Tuesday, July 16 and Wednesday, July 17 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bPWx8O.

-"Building Strategic Relationships" is a full-day course in which participants will learn how to promote productive workplace relationships. During the course, participants will discover how to successfully relate to others by utilizing stakeholder identification, management, analysis and prioritization. At the end of the course, attendees will prepare an action plan for using their newly-developed skills to manage challenging stakeholders in their organizations. The program will take place on Thursday, July 18 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/WXuEoY.

-"Do the Math - Will You Play or Will You Pay?" is a presentation led by Rob Krieg, JD, and Dax Hill that will teach attendees about the health care reform's play or pay provisions going into effect on January 1, 2014. Krieg and Hill are both principal health & welfare consultants for Hill, Chesson & Woody Employee Benefit Services. Together, they will provide an overview of the play or pay requirements and teach employers how to minimize penalty assessments by considering these provisions in their benefits strategies. Additionally, they will explain questions such as: How are employees counted for the 50 full-time employee exclusion? What constitutes minimum essential coverage, and how much can employers charge employees for this coverage? What are the safe harbors on classifying full time employees? Must employers cover dependents? The program will take place at two different times on Thursday, July 18. The first session will take place from 9 a.m. to noon, and the second session will take place from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/13RKiYd.

-"Fundamentals of Supervision Certification Program" is a two-day program designed to help first-time supervisors and managers establish a strong foundation for supervisory success. During the course, attendees will learn how to define their roles as supervisors, delegate tasks and effectively deliver messages to fit varying communication styles. Additionally, attendees will discover how to apply a model to successfully manage conflict and identify strategies to motivate employees. The program will take place Tuesday, July 23 and Wednesday, July 24 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/9TWV1s.

-"Essentials of Effective Negotiating" is a highly-interactive, full-day course designed to teach participants the different types of negotiation that can help drive business forward. During the course, attendees will discuss three key negotiation skills, including power of perception, power of inquiry and power of listening. Additionally, attendees will learn the benefits of negotiation and develop individual strategies for negotiation in the workplace. The program will take place on Wednesday, July 24 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/uJAPV1.

-"Ask the Expert - Wage and Hour Law in North Carolina - Avoiding the Pitfalls of Wage Claims" is a free, CAI members-only program that will cover the essentials of federal and state wage and hour laws that govern North Carolina employers. Speaker Kevin S. Joyner, shareholder at Ogletree Deakins, will discuss specific areas of wage and hour law, including job classifications and exemptions from overtime, compensable time issues and pay deductions. The program will take place on Thursday, July 25 from 8:30 a.m. to 10 a.m. at the Raleigh office and via webinar. For more information, visit http://bit.ly/104enB6.

-"Improving Communication Using the DISC Assessment" is a program designed for individuals who wish to advance their careers by improving communication skills. During the course, participants will learn the four primary DISC styles, identify their own style and develop strategies to communicate with others. The program will take place on Tuesday, July 30 from 9 a.m. to noon. For more information, visit http://bit.ly/arscN0.

-"Maximizing the Performance: The Power of Feedback" is an interactive course that will teach attendees how to develop effective, constructive feedback skills to help others reach their full performance potential. During the course, participants will learn the difference between reinforcing and developmental feedback, practice strategies for effectively delivering feedback, and how to handle pushback from employees. The program will take place on Tuesday, July 30 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/dvUKXG.

-"Practical Management I Certification Series" is a skill-building series of eight courses that will assist managers and supervisors in sharpening their basic management skills, increase their effectiveness as leaders and improve the performance of their employees. During the course, participants will learn to analyze and better communicate with varying DISC styles, apply communication skills and coaching to help others through challenges, and create a plan for motivating team members. Each of the eight courses of the series may be taken individually. The first course of the program, which can be taken before or after the "Practical Management II Certification Series," will take place on Tuesday, July 30 and the final course will occur on Wednesday, August 28 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/atYYsN.

-"Developing Others Through Coaching" is an interactive course that will teach participants how to effectively utilize coaching skills to get the most out of internal teams. When used correctly, coaching can be a highly effective way to help employees perform at the top levels of their potential. Participants will discover when to apply coaching skills, how to become a thinking partner for employees and how to use coaching to achieve business goals. The program will take place on Wednesday, July 31 from 9 a.m. to noon. For more information, visit http://bit.ly/bm3w8g.

-"Inspiring Employee Motivation" is a course that will teach participants how to create a motivating work environment. During the course, attendees will discuss different motivation styles and discover the tools necessary to inspire employees and increase productivity. The program will take place on Wednesday, July 31 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/cQrnVB.

QUOTES:
"We are pleased to announce the schedule of training seminars and development programs for July and look forward to providing attendees with up-to-date information on the latest topics affecting area professionals," said Clarke. "These seminars enable us to continuously provide both employers and employees with relevant information needed for professional growth and development to strengthen the Triangle's business community."

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DETAILS:
- All events are open to both CAI members and nonmembers, unless otherwise noted.

ABOUT CAI:
CAI is a trusted resource for HR, compliance and people development. With locations in Raleigh and Greensboro, CAI is a membership-driven organization that helps North Carolina employers maximize employee engagement and minimize employer liability through human resources and management advice, training, news, survey data, public policy advocacy and consulting services. For more information, please call (919) 878-9222 or visit http://www.capital.org.

Anjelica Cummings
MMI Public Relations
(919) 233-6600
anjelica ( @ ) mmipublicrelations dot com
http://www.twitter.com/MMIPR
http://www.mmipublicrelations.com

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