Brilliance Eco-Luxe Jewelry Launches 'Contact An Expert' Website Feature
Brilliance, a leading online retailer of diamonds, engagement rings, and fine jewelry, is proud to announce their new 'Contact An Expert' customer support feature. This functional toolbar gives customers the option of contacting a Brilliance rep via Skype, email, and Live Chat.
- Los Angeles-Long Beach, CA (1888PressRelease) May 11, 2013 - Brilliance, a leading online retailer of diamonds, engagement rings, and fine jewelry, is proud to announce their new 'Contact An Expert' customer support feature. Present on most of Brilliance's product pages, this toolbar provides multiple points of access to Brilliance team representatives, including the traditional Email and Live Chat options.
The most innovative aspect of 'Contact An Expert' is that it gives customers the option of scheduling or initiating a Skype video chat with a Brilliance diamond and jewelry expert who can give real-time, face-to-face advice. Brilliance sees this pioneering feature as a way to bond with customers while answering their questions and streamlining the process of placing an order. After filling in a brief information form, the customer receives an instantaneous response either initiating a conference that is requested on the spot or confirming the conference at a later date and time. All inquiries are encouraged and answered by the friendly on-call staff.
This development is in-line with Brilliance's advocacy on customer education, which the company has actively pursued since its inception, even before the days of Internet sales.
Brilliance COO Jonathon Ohayon believes this new method of contact makes the customer's experience real-time and provides them with a better means of communication with Brilliance representatives. He states, "We pride ourselves on being an American company making all of our products here in the United States, and this feature allows our customers to see for themselves who we are and what we do. It's also a trust factor, as buying a diamond online can be overwhelming to some customers. Seeing us face-to-face helps them to know that we're really here to help them find the best diamond or jewelry piece for their budget."
Aside from 'Skype With A Jewelry Expert,' customers can still utilize the other features that have proven to be reliable in the past, such as the Live Chat feature or the option of emailing Brilliance at service ( @ ) brilliance dot com. Customers can also always call 1-866-737-0754 for more information about Brilliance's products and services. All contact options can be found on the 'Contact Us' page of http://www.brilliance.com/.
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