Altep, Inc. Achieves Relativity Best In Service Designation
Altep, Inc. today announced that they have achieved kCura's Orange-level Relativity Best in Service recognition for exceptional customer service for Relativity end users.
- El Paso, TX (1888PressRelease) March 10, 2015 - Since 1994, Altep has been assisting corporations and law firms with complex e-discovery and document review projects. With offices throughout the United States and in Europe, Altep's team of data, technology, and legal experts works to identify and implement strategies and technologies that can save clients time and money, allowing them to meet their legal obligations thoroughly and efficiently. They are subject matter experts in all areas of the Electronic Discovery Reference Model, and self-certify compliance with the US-EU Safe Harbor framework.
"Each of us at Altep proudly owns this distinction of Orange-Level Relativity Best in Service," said Nancy Daniel, Vice President for Client Services at Altep. "We are delighted to accept kCura's validation of the quality of service our customers receive, and remain committed to continually providing the best experience possible."
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners' individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
kCura has two designations for Best in Service partners' data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts-all while maintaining the high standards of Best in Service.
"We're pleased to recognize Altep as a Relativity Best in Service partner," said Andrew Sieja, president and CEO of kCura. "This designation demonstrates their commitment to providing outstanding customer service and an excellent Relativity experience."
About Altep
Altep, Inc. assists Fortune 100 and AM Law 100 clients with digital forensics, discovery management, and compliance risk assessment. E-Discovery services include early data assessment, ESI processing and traditional paper processing, and hosting in Relativity.
Altep's data and process management experts hold a variety of certifications and credentials, including EnCase Certified Forensic Examiner, Certified Forensic Computer Examiner, Licensed Private Investigator, Certified Information Systems Security Professional, Certified Information Privacy Professional, SNIA Certified Storage Professional, Relativity Certified Administrator, Sales Pro, and Reviewer, and Content Analyst Advanced Analytics Certification. Find more information about Altep, Inc. at www.altep.com or contact Susan Ethridge at (915) 533-8722.
About kCura
Recognized as a "Leader" in Gartner's 2014 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software Relativity. Relativity has more than 100,000 active users worldwide from organizations including the U.S. Department of Justice and 195 of the Am Law 200. kCura helps corporations, law firms, and government agencies meet e-discovery challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 175th fastest-growing technology company in North America on Deloitte's Technology Fast 500 and named one of Chicago's Top Workplaces by the Chicago Tribune. Please contact kCura at sales ( @ ) kcura dot com or visit www.kcura.com for more information.
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