AC InfoSoft Launched Call Center Software Development Service

Top Quote AC InfoSoft, a renowned VoIP development company, launched call center software development service. The company will offer development to build simple, advanced, omnichannel, and smart call center solutions. End Quote
  • New York, NY (1888PressRelease) December 14, 2019 - On this occasion, a representative of the company announced the launch of call center software development services. The company will build custom call center software solutions based on the need of the customers and provide it with 100% white labeled software and code to the clients.

    The company has announced that it will offer call center software development services to its global customers using one or more VoIP development technologies. The company has expert developers in all different VoIP programming languages.

    As per the shared details, the expert call center solution development team of AC InfoSoft can build a call center software with all standard to intelligent features. The company also announced that the company can provide smart call center solution development services. Below is the list of some of the features offered to be developed by expert VoIP developers of the company:

    Live dashboards
    Real-time agent view
    Soundboard Avatars
    Disposition bucket
    Remote agent support with and without accessing the call center solution
    Web-based admin, supervisor, and agent panels
    Web phone
    Predictive dialer
    Power dialer
    Progressive dialer
    Preview dialer
    Auto dialer
    Manual dialer
    Advanced call distribution
    Skill based call routing
    Sticky agent
    Round robin call routing
    Call routing to the agent with the least wrap-up time
    Call routing to the idle agent
    Priority call queue
    Music on Hold
    Nested interactive voice response
    Whisper
    Barge-in
    3-way conferencing
    Callback
    Call recording and playback
    Blind call transfer
    Attended call transfer
    Call forwarding
    Agent statistics
    Call detail logs
    Reports
    Graphical reports
    And many more


    As per the shared details, the company will also provide integration of different systems and websites with the call center software based on the requirements of the customer.
    Below is the list of offered integrations announced by the company:

    Call center CRM integration
    Call center WhatsApp integration
    Call center Facebook integration
    Call center Twitter integration
    Call center Web Form integration
    Call center third party form integration
    Call center API integration
    And more

    The representative of the company announced that the call center solution development experts of the company have expertise in building smart call center software that supports unified communication. Thus, the company also offers omnichannel call center software with smart features development services which will have the following communication channels:

    Voice calls
    Video calls
    Screen sharing
    Instant messaging (chat)
    SMS
    Email
    Fax
    And more

    The company will build a custom solution that will be 100% white label and at the end of the development cycle, the whole call center solution will be provided to the customer with all rights on it.

    About AC InfoSoft
    It is one of the best VoIP development companies that offer different VoIP solutions as well as VoIP development services. The company offers VoIP services in Asterisk, FreeSWITCH, OpenSIPs, WebRTC, and Kamailio. The company also offers customization and support services for different open source and custom VoIP solutions. Recently, the company has announced to offer custom call center software development services. To know more about it, please visit https://www.acinfosoft.com/call-center-software-development/

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