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Tree Work Now Launches a Property Protection Protocol to Benefit its Orlando Tree Service Customers

Top Quote The Property Promise is Tree Work Now's exclusive and painstaking approach to mitigating the property hazards inherent in tree work. It ensures clear and careful communication between estimators, crew members and customers in order to provide vigilant prevention, and prompt repairs (in conjunction with on-the-spot communication) should something go wrong despite our best efforts. End Quote
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  • Orlando, FL (1888PressRelease) March 30, 2009 - Significant customer property damage is even more common in the tree service industry than is commonly expected. Tree Work Now is introducing The Property Promise to educate customers regarding the common (often avoidable) causes of Orlando tree service property damages, and to commit to a specific protocol of prevention and repair.

    Tree Work Now believes that this exacting approach to mitigating tree service damage in the Orlando area will build customer confidence and peace of mind while also keeping our crews focused on prevention as they follow specific steps proven to promote safe operations.

    This new protocol being introduced to our tree trimming and removal customers also provides specific procedures we promise to follow in the unlikely event that damage occurs despite our prevention protocol. When dealing with unpredictable, ridiculously heavy objects all day every day, eventually something will go wrong. The true test of a companyís integrity is how its personnel respond under adversity. On-the-spot communication and speedy repairs sum up the second half of The Property Promise. While this new system is fully detailed on our website, www.treeworknow.com, the following is a brief summary:

    1. PREVENT DAMAGE

    a. Communicate with customers regarding sensitive aspects of their property.
    b. Communicate the above information to each member of the tree crew.
    c. Move whatever can be moved out of harmís way.
    d. Create a plan to minimize damage using the right techniques and access routes.
    e. Carry out the work with drug-free, highly experienced tree workers.
    f. Leave the lightest possible footprint with low-impact equipment.

    2. REPAIR PROMPTLY

    a. Notify customers immediately of any significant damage.
    b. Notify company owner immediately as well.
    c. Make repairs immediately whenever possible.
    d. Involve any necessary contractors on the next business day.
    e. Provide customers with regular updates on the progress of repairs.
    f. Ensure customer satisfaction with a call from our general manager.
    g. Collect payment when restoration is complete.

    It is our hope that this new program will provide peace of mind to tree service customers throughout the greater Orlando area. For more information, see www.treeworknow.com/property-promise.php or call Tree Work Now at 407-416-2704.

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