Morgan Cowen Capital Markets Performance Management Survey Finds Improvements to Wealth Management Operations and Technology a Priority

Top Quote The majority of financial firms surveyed are focused on improving the online and mobile experience for their clients. End Quote
  • (1888PressRelease) May 11, 2019 - Morgan Cowen, an investment company offering a broad range of investment products, today announced the results of a survey examining wealth management operations and technology in Asia.

    The findings show financial companies in Asia do not have the technology to meet high net worth customers’ reporting and analytics demands. Three quarters of those surveyed say their middle office technology is not up to par. Nearly half of all respondents believe the most significant client reporting challenge is access to accurate investment data. When asked about plans to improve overall customer experience, over 60 percent indicated providing online and mobile access is a priority.

    “With increasingly sophisticated customers and regulators demanding timeliness, accuracy and accessibility to investment information, the pressure is on us to evaluate their technology and operations. Companies need the right technology to underpin this new service model or work with a service provider who can manage the entire process,” said Billy Yeo, CEO, Morgan Cowen. “The survey highlights a number of gaps for wealth managers in Asia. The issues can be alleviated though the use of scalable technology, deployed onsite or through a service partner, to improve operational efficiency and enable a great customer experience.”

    Other key findings from respondents include:
    • over 50 percent reported performance and attribution analytics will deliver the most value to customers;
    • just under 4 percent cited automating and consolidating investment data in a timely manner an ongoing challenge for client reporting;
    • well above half of all respondents percent do not think their investment management data analytics are meeting reporting expectations.

    About Morgan Cowen Capital Markets
    Morgan Cowen is an investment company with a singular focus on consistently delivering superior investment performance. Our unwavering pursuit of this goal has established us as a preeminent investment management firm. Morgan Cowen offers a broad range of investment products. Our management teams are guided by well-defined, repeatable investment processes and are dedicated to fully invested, active management approaches. Today, our firm remains investment centered and guided by a corporate strategy that focuses on maximizing our clients' returns. Our investment philosophy is based on quality investing, long-term analysis and trust.

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