Improvements increase speed and accuracy of customer feedback analysis at scale.
Salt Lake City, UT - CloudCherry, a leading Customer Experience Management company, today announced significant enhancements to its CX platform’s pred ...
Customer Experience Management platform CloudCherry now enables consumer-facing organizations to track their Customer Effort Score - a widely-used customer loyalty metric. The metric helps organizations enhance service efficiency by enabling them to identify and eliminate areas that cause increased customer effort, and in turn, poor customer experience.
The Customer Effort Score (CES) is a customer loyalty metric widely used to determine the amount of effort customers put in to getting a query address ...
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