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WildfirePR Press Release - Wildfirepr.co.uk |
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12 JUL |
John Lewis Direct Selects Talisma For Improved Online Customer Service - Talisma To Help Johnlewis.com Reduce Email Response Times |
| To improve the service offered to customers via email, it was vital that our email management system could give us visibility of all online customer contact, as well as the ability to measure volumes and speed of response John Lewis Direct, which encompasses the John Lewis website, www.johnlewis.com, and catalogue retailing, currently receives around 2,500 emails per we ... |
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