Chicago, IL (1888PressRelease)
March 27, 2008 - It has been seen that practically more than 95% of visitors click away within just 2 minutes of appearing on the website. But this does not occur when Live Operators provide online customer services on the website. The Live Operator initiates a conversation by greeting the visitor and in the course of their interaction gets to know what the visitor is looking for. Instead of searching on the site, the visitor is assisted by the Live Greeter whose job is also to act as a guide and ensure a smoother cruise for the visitor. And in this process the Greeters attempt to generate leads and increase sales for businesses.
The introduction of these services in UAE has a profound effect on the visitors. These visitors want immediate response. Navigating on a website can be a protracted and often fruitless process. Either the information is too less or too much to be entirely relevant. The answer is to have Live Operators, who give personalized attention and instantaneous solutions. The aforementioned services give the customer a highly personalized and memorable experience. These services also help to prolong the visitors’ stay on the websites and turn them into buyers effectively.
The site can also provide Live Operators who can converse in Arabic for the visitors in UAE as well as other Arabic speaking visitors if requested.
These Live Operators go through extensive training. They know how to differentiate between actual visitors and general traffic. To generate sales leads, they qualify and categorize their visitors and then push relevant marketing material to them. The conversation is done in real time and a transcript of the whole conversation is forwarded to the owners of the businesses by these Live Operators, thereby helping companies in their presales as well as post sales efforts.
This model not only reduces phone costs but also provides the much needed human element to a website. Moreover, Live Operators convert browsers into buyers and also develop long term relationships with customers. Live Operators are well coached for the various business sectors they work for. This friendly Live Operator acts as your employee.
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