(1888PressRelease)
May 02, 2008 - Naples, Florida – 4What Interactive today announced it will be launching a new product in June 2008 for its VoIPTrainer product line that enables end users to access training directly through Cisco IP phones. VoIPTrainer gives phone users instant access to on-demand training to help them fully utilize their Cisco IP Phone features. Currently, end users access the VoIPTrainer hosted solution via the internet or by using a web browser on their corporate intranet.
This new product combines training right on the phone with the ability to launch the full VoIPTrainer flash training program on their computer with one push of a button. A demo is available at http://voiptrainer.com/vtop/.
“Now, it is easier than ever for users to get the phone training they need, when they need it,” says George Tripsha, Vice President of VoIPTrainer Sales. “The VoIPTrainer appears directly on the phone’s LCD screen, for easy access. Users select the task they want to perform – such as transferring a call or conferencing calling – and a complete text description of the task appears on the display screen. Or, if the users prefer a video, they simply press a button labeled “Show Me” and a flash video simulation launches on their desktop. This provides unprecedented access to training and support at their fingertips without ever taking a training class or making a support call.”
The VoIPTrainer covers the basic to advanced features such as how to access voicemail features, handling multiple calls, using the corporate directory, transferring calls, doing a conference call, parking and retrieving calls and other features.
VoIPTrainer on-demand training is the best way to enhance productivity, address the specific needs of all users within an organization and increase return on investment. A study of 4,000 office professionals showed that those who used VoIPTrainer on-demand training were 75% more likely to accept and fully use the system's features and technology, compared to 35% who received traditional, classroom instruction.
Organizations using VoIPTrainer also significantly reduce training costs. For example, a large home improvement retail chain used VoIPTrainer during deployment of Cisco phones to 6,000 new users, and the company was able to eliminate training classes, downtime, travel costs and support calls.
Worldwide, more than a half a million Cisco IP Phone users from Fortune 500 companies, to small- and medium-sized businesses, have used VoIPTrainer.
VoIPTrainer is available for Cisco’s 7905/06/11/12, 7940/60, 7941/61, 7942/62, 7945/65, 7914 expansion unit and 7970/71/75 IP phones; 7920 wireless; Unity Voicemail; Attendant Console; Unified Contact Center for CTI-OS or CAD, both Agent and Supervisor Desktop. The VoIPTrainer can be customized to match a company’s exact phone environment. Multi-lingual modules are also available. VoIPTrainer can be purchased through select Cisco-authorized resellers.
About 4What Interactive
4what Interactive, a Cisco Technology Partner and a member of the National Cisco IP User Group (CIPTUG), is a multi-media communications firm that specializes in innovative marketing and training solutions. The VoIPTrainer is an interactive training and support solution designed specifically for end users of IP Telephony. For more information, contact George Tripsha at 1-888-464-9428, ext. 104 or email gtripsha ( @ ) 4what dot com. For an online demo, visit www.voiptrainer.com.
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