(1888PressRelease)
November 29, 2007 - Chandler, Arizona (USA), : TCMS , a leading call center management solution, today announced the release of a hi-tech and improved version of predictive dialers. This new version enables more efficient handling of analog, digital & Voip telephone connections, importing phone numbers from a variety of packages, has the ability to leave pre-recorded messages on answering machines, and has the capability to perform ACD, IVR and voice recording functions etc.
“Reliable and consistent customer support with strong product development & support has always been a priority of TCMS, our latest version of predictive dialer is technically advanced and can cater with the every need of its customers,” remarked Mr. Vijay Kapoor, the CEO. “The newest version of predictive dialer has all the capability to ensure smooth flow of work without any hurdles” he stated further.
The company claims that the latest features of predictive dialer can boost the productivity of the agents by 200% to 300% by placing calls on behalf of the agents and then routing the live answered calls directly to them. It automatically trail several procedures as it dials, including number of agents available, average talk time, dialing time etc. It also predicts how many calls to make and auto-filters the data on its own.
“The efficiency of our improved predictive dialer can definitely increase the bottom line of every company” said H. Sidhu, the strategic technical advisor of the company.
About TCMS (Total Call Management Solution)
Total Call Center Management Solution is a prominent Customer Interaction Management Solutions provider throughout the world. It provides efficient and reliable Predictive dialer, Automatic Dialer, Automatic Phone Dialers and Call Processing Products. TCMS grants its services and products to inbound/outbound calling process and enhance the business productivity.
Total Call Management LLC (TCMS)
1080 East Pecos Rd # 18-415
Chandler Arizona 85225
For more information log on to www.tctecno.com
Technical spokesperson TCMS (Rupali Dhiman)
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