(1888PressRelease)
January 09, 2008 - Report Buyer, the online destination for business intelligence for major industry sectors, has added a new report which finds that the Middle East Contact Centre Technology market is expected to be worth US$60.1 million by 2010. It expects the current fledgling contact centre technology industry in the Middle East will be worth US$46.1 million by the end of 2007.
Further, the report finds that hospitality and travel present both the biggest growth opportunity and challenge for technology vendors.“The Middle East - Bringing The Vendors To The Contact Centre Mountain” is available at http://www.reportbuyer.com/telecoms/call_centres/middle_east_bringing_vendors_contact_center_mount ain_review_report.html finds that consumers in the region expect high levels of customer service and a quick response to queries. For enterprises new to competing in an open market, keeping customers loyal is vital and a growing number of companies are beginning to understand the significance of doing so and this is creating opportunities for contact centre technology vendors.
The report says that the Middle East presents great opportunities for contact centre vendors as economies in the region are thriving despite geopolitical tensions.
Analysts say that the Middle East can act as an entry point to the larger Asian markets. Middle Eastern countries have started to look ‘east’ towards fostering and strengthening relationships with India and China – the two fastest-growing economies in the world. Also, the geographic location of the Middle East in relation to Europe places many enterprises in a strategic ‘sweet spot’.
However, analysts are also quick to point out the key challenges which vendors need to be aware of. Most notable is the need to be culturally sensitive to Middle Eastern working practices and religious norms. They say, Monday to Friday, 9 to 5 working hours, are not always applicable in the Middle East, and in several Middle Eastern countries, working days tend to run from Sunday to Thursday, as Friday is seen as the start of the weekend.
The study helps to understand how the contact centre market will grow in the Middle East and assess the key challenges in the market as well as learn what can be done to overcome them.
“The Middle East - Bringing The Vendors To The Contact Centre Mountain” is available from Report Buyer. For more information go to:
http://www.reportbuyer.com/go/DAT08418.html
Report Buyer product ID: DAT08418
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