The City of Riverton, UT Launches New Constituent Services Platform
The City of Riverton, UT has selected PublicStuff to power the new service request system. The system enables residents to submit requests and issues directly to City officials through web and mobile phone tools.
- Salt Lake City-Ogden, UT (1888PressRelease) March 29, 2011 - PublicStuff platform selected to provide online and mobile access to city services
The City of Riverton has launched a new constituent service request platform that is available online and on mobile phones. Through the platform, residents are able to request a variety of City services, including pothole repairs, abandoned vehicles, graffiti, parking issues, tree trimming and many other services. The system is powered by PublicStuff, which has been working with Riverton officials to strengthen the lines of communication between the City and its residents and increase efficiency in responding to public requests.
The PublicStuff citizen portal is a service that enables Riverton residents to submit online service requests directly through the City's website in addition to submitting these requests through any mobile phone device, regardless of the wireless provider. The following mobile phone options are available for residents to submit service requests: iPhone, Blackberry and Android application, a general mobile site that is compatible with any phone that has internet access and SMS text messaging capabilities. Once a request is submitted, residents can easily track their requests and receive status updates from The City of Riverton. City staff utilize PublicStuff's professional software to manage and improve the efficiency with which they respond to the needs of the public.
"Riverton City is excited to implement the PublicStuff online complaint tracking system. The City continues to look for ways to improve customer service to our citizens and this robust software provides all the bells and whistles, yet is inexpensive and easy to use." said Maria Cosby, Executive Assistant and Webmaster for Riverton City.
"We are excited about working with the City of Riverton, UT. The administration is an innovator in the area of civic participation. The City now provides an online and mobile-based venue for citizens and businesses to connect with Riverton's leaders and services. This is an exciting opportunity for the City of Riverton to further modernize the way it communicates and provides services to its residents, while increasing internal efficiency." said Lily Liu, Founder & CEO of PublicStuff.
To access any of these services, please visit the following links:
Online Portal: http://www.rivertoncity.com/reference.reportaproblem.html
Mobile Phone Site: http://www.publicstuff.com/iframe/index/riverton-ut
ABOUT PUBLICSTUFF, LLC. - www.publicstuff.com
Founded in 2009, PublicStuff's web-based solution addresses the service needs of both residents and managing agencies. The online consumer platform allows the public to request services to a variety of organizations. The online municipal platform allows agencies to cost-effectively manage communications with customers and better manage the service delivery process. PublicStuff increases customer participation while also driving down costs for agencies. PublicStuff is located and operated in New York, NY.
Contact: Lily Liu, CEO
liu ( @ ) publicstuff dot net
Online pressroom: http://pro.publicstuff.com/about/press.html