(1888PressRelease)
August 19, 2008 - NEW YORK, NY - A Tennessee Community Bank has renewed its contract with Edcomm Banker’s Academy for Compliance, Teller, Sales, Service, and Security training for its 11 bank branches. The Bank chose to implement Edcomm Banker’s Academy’s Learning Management System (LMS), Learning Link®, for the best in hosting and maintenance.
Focus on Compliance covers: Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, OFAC, Privacy, Gramm-Leach-Bliley, Sarbanes-Oxley, Reg CC, Check 21, Reg E, Truth in Lending, FCRA, FACT Act, ECOA, Fair Lending, HMDA, CRA, and Bank Bribery, among others.
Take Charge! Achieving Teller Excellence gives tellers an overview of the industry, prepares them to provide outstanding customer service, reviews the various products and services that the bank offers, and teaches them how to process and settle transactions while being mindful of compliance issues that affect their work.
Achieving Sales and Service Excellence covers sales and service skills needed to succeed, bank products and services, customer care, and most importantly, how to create great customer relationships.
Achieving Bankwide Security Excellence teaches participants how to recognize identity theft, social engineering, phishing, fraud and spam scams to protect customer and employee information while complying with privacy laws and regulations that require due diligence such as the GLBA, Reg P and FACT Act.
Learning Link®, Edcomm Banker’s Academy’s full-featured Learning Management System (LMS), has an open architecture that builds on industry-standard SCORM and AICC compliance, but adds features and capabilities far beyond any competing products. Learning Link® maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call 888-433-2666.
The Edcomm Group Banker’s Academy is a 21-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.
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