Techwave Announces Ecommerce Solution with Helpdesk Services and Live Chat
Techwave.com has the most comprehensive and user friendly shopping cart solutions for e-businessmen with its reliable Helpdesk service and Live chat Ecommerce Solution provided on a 24/7 basis.
- (1888PressRelease) October 06, 2010 - Pomona, California - Outsourcing today is undertaken by means of high capacity and performance oriented BPO operations or Call Center Services. As customer's satisfaction is crucial for any business endeavor, Techwave.com, the Californian Ecommerce Solution provider, contributes in making the average customer activities hassle free by announcing its reliable Ecommerce Solution with helpdesk services. This Ecommerce Solution attends to Domestic and international customers 24 hours a day, 7 days a week and 365 days a year to provide assistance on the other Ecommerce Solutions and for valuable consultation on the online shopping cart features or Ecommerce Solution based queries.
The Ecommerce Solution offered include- skill based routing, calls and queries that get distributed automatically to the most qualified and trained representatives for efficient, high quality service handling phone orders online, online chatting for pre-sales and after-sales queries and Ecommerce Solution support, general customer support, technical Ecommerce Solution support, sales and billing Ecommerce Solution support and credit card information assistance.
According to Andy Anand, Vice President, Techwave.com, "We guarantee smooth functioning of the business without any hassles to the clients using our Ecommerce Solution with regard to solving a simple or a technical query of the customers hence satisfying customers by providing necessary information and assistance on demand. The helpdesk services as a part of the Ecommerce Solution provide up-to-the-minute information about shopping carts and e-commerce solutions on Email and fax correspondence, inside sales, direct mail processing, upgrading order processing and many more that are also covered in the live chat service provided. We also deal in the system administration tasks and provide with Ecommerce Solution help relevant to it."
The live chat or online help software increases online revenues with higher conversion rate and can take larger order size. It shortens the sale circle with the customer as secure order is taken at the time of the chat only. The executive involved in the live chat Ecommerce Solution process utilizes proactive manners like offer discounts, personalized promotions, assurance of reduction of shipping charges and marketing strategies to entice customers to complete the final checkout process at Techwave.com. Personalized live chat sessions are held at the peak moment when a customer tries to exit from the product page.
More on the helpdesk BPO services and 24X7 highly customizable live help relating to shopping cart features and Ecommerce Solutions only at http://www.techwave.com