(1888PressRelease)
July 11, 2008 - (Marion, IN) - Tweedell's RECS, the makers of the Radio-Electronic Calling System (RECS), today introduced a new device, which, in conjunction with their already established call-bell system, provides a full range of communication to and from customers.
The new device is an administrator terminal for directly controlling their digital LED display panel, without using call bells. "It's a natural adaptation for RECS. Here you have a couple of old ideas--order-number lights like in diners, and having customers take a number--re-invented for use in the modern day," said Matthew Tweedell, the founder of Tweedell's RECS (T_RECS).
The administrator terminal enables multiple applications in the food-service industry. Numbers appearing on the display panel can signal a customer when his or her order is ready. In the same way, this could be used to notify servers about completed orders from the kitchen. As with more expensive server-paging systems and order-number lights produced for pre-fabricated diners, this means a server would be able to spend less time in the kitchen and more with the patrons. Tweedell explains, "It allows restaurants that don't want our wireless call bells to still get improvements in service speed, average check sizes, and waiter efficiency. That means reduced labor expenses, more customer-server interaction, building better customer relations, not to mention higher tips, not just per server, but overall."
In another useful application, the new administrator terminal can be used to make it easier to seat guests. For this purpose, when parties enter a restaurant, they would be given two-digit number, in order of their arrival, for example, from a number-ticket dispenser. When a guest sees his or her party's number on one of the overhead display panels, the party would go to be seated. This application provides a guest-paging solution without the need to purchase coaster pagers, which are not only more costly, but often get stolen, broken, or lost. And with numbers being displayed on an indicator panel, customers get a better idea of how much longer they need to wait.
Multiple digital display panels in different locations can be controlled from one administrator terminal, and each can display up to six two-digit numbers at a time.
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