(1888PressRelease)
February 07, 2007 - Mr Agudelo, a software engineer with 10 years of experience developing computer technology solutions has, so far, implemented his platforms in the U.S, Puerto Rico, Costa Rica, Brazil, Argentina, Chile and Colombia in both public and private sectors. The new venture will offer Agudelo’s proprietary software for contact center solutions including CTI, CRM, ACD, PBX, IVR and predictive dialers.
According to Industry journal BNAmericas, only 15 percent of Latin American respondents have adopted IP technology, compared to 25 percent in the Asia Pacific region and 19 percent in Europe, Middle East and Africa. Globally 60 percent of interviewees plan to migrate to IP telephony within a year, BNAmericas says, “whilst 82 percent will organize the change within two years, according to the research.” VoIP products are an important segment to be introduced to the Latin American market because according to Datamonitor the Latin American call center market is the fastest growing region in the world for its industry.
The usage of VoIP platforms brings many benefits to enterprises. One of the advantages is the increase in productivity rates among employees. According to a study conducted by Sage Research, VoIP features can save employees up to three hours per week.
Adopters of VoIP platforms over the next few years will have tremendous competitive advantage in price and customer satisfaction according to Joshua P. Host, CEO of Sycom Solutions. Already completed his first year in Colombia with the foundation of Synergy Leadz, another subsidiary of Sycom, llc he is passionate about the new formed venture. "Sycom Solutions makes sense, firstly due to the software’s feature rich functionality and second due to the vast cost savings through shared services." stated Joshua P. Host CEO of Sycom Solutions when he was asked the reason for this joint venture.
As there is limited telephony software which provides tech support in both Spanish and English languages, the multi-lingual platforms engineered by Agudelo, provide great support to the predominantly Spanish Speaking Latin America and flexibility for adaptation for other regions. “The reason for the success of the product is because the software is web based open Linux platform and because all tech support and manuals are in English and Spanish which a majority of competitor’s solutions lack” stated Engineer Cristhian Agudelo.
The software integration utilizing new VOIP technologies meets the growing need for companies to serve clients in multiple communication channels effectively. It also adds redundancy and quality in DTMF, IVR, answering machine detection and other short comings that competitors systems currently face. For more information about Sycom Solutions email information ( @ ) Sycomllc dot com.
###
