(1888PressRelease)
November 03, 2009 - Lehi, Utah – Comprehensive patient communication service, Smile Reminder, has just introduced text confirmations to its time-saving, revenue-boosting platform. As the first company to offer text message appointment reminders, Smile Reminder allows healthcare professionals to send customized texts and emails to patients to remind them of future appointments. Always aiming to streamline scheduling and bolster doctor-patient relationships, Smile Reminder is now further simplifying this process by launching its new text confirmation feature.
Smile Reminder’s text confirmation feature allows patients to easily confirm their upcoming appointments electronically, saving time for both doctor and patient. When a patient replies to an appointment confirmation message on their cell phone with any of the following six keywords, the appointment is automatically confirmed in the Smile Reminder system:
• C
• Conf
• Confirm
• Confirming
• Y
• Yes
Text confirmations aren’t the only enhanced functionality for appointment reminders that Smile Reminder offers. Email appointment reminders are completely customized with the practice’s look and feel. The emails offer several other options beyond appointment confirmations, including “Add to Calendar”, “Map it with Google”, “Refer-a-Friend”, and “Check My Account” where the patient is linked to a patient portal to pay bills online, check scheduled appointments, and much more.
Smile Reminder provides office staff with extra time to handle more important business by eliminating the time commitment associated of confirming appointments and gives patients easy access to pertinent information without their having to ask someone for it.
"Patients want to make their appointments,” says Smile Reminder’s Vice President of Marketing and Business Development, Mark Olson. “However, it’s easy to forget an appointment scheduled several days or weeks in advance. If we help doctors reach their patients in a manner that is convenient to the practice and the patient, they both benefit. The result is time saved, revenue generated and patient loyalty increased."
The standard features offered through Smile Reminder’s service allow offices to simplify their daily routine and strengthen doctor-patient relationships through the following personalized features: automated appointment reminders and confirmations, last minute openings notices, birthday messages, e-newsletters, e-surveys, custom promotions, patient recall/recare, e-newsletters, patient referrals and even a video testimonial tool.
Smile Reminder’s platform helps healthcare professionals boost their practices by improving staff efficiency, reactivating lost patients, reducing no shows, increasing loyalty, building brands, filling in cancellations, and generating new business. Now with the launch of text confirmations, Smile Reminder continues to serve healthcare practices nationwide with efficient and effective tools for better business and ultimately, better care.
About Smile Reminder
Smile Reminder, the pioneer in text and email messaging to patients, is the clear leader in providing patient communication and interaction solutions for health-care providers.
Several national media outlets have recognized smile Reminder, including Forbes.com, Fox Business and The Wall Street Journal, while also receiving top industry accolades including Townie Choice Award (2005, 2006, 2007, & 2008); Utah 100 Top 15; and Utah Valley Entrepreneurial Forum’s Top 20 Under 5 (2001 & 2005).
Smile Reminder's patent-pending solution enables practices to increase revenue, streamline efficiencies and build patient loyalty. Based on purpose-driven technology, Smile Reminder equips practices with a "high-tech" solution that does not sacrifice the "high-touch" personalization when communicating with patients. Smile Reminder messaging solutions include every type of personalized patient e-communication including appointment reminders, confirmations, recare/recall, new patient referrals, birthday wishes, holiday wishes, surveys, newsletters, customized promotions and more. Smile Reminder enhances its messaging solution with SmileDash.com, an online patient interaction suite. Patients can now interact with their provider online in a secure environment to pay bills, view patient images, send secure messages, and download forms. Finally, Smile Reminder’s patient acquisition tool, vSling, allows an office to capture, manage, and distribute patient testimonials on the web.
For more information, please visit www.smilereminder.com
To set up an interview and/or media inquiries, call Tyler Barnett at 323.937.1351.
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