Silver Networks Revolutionizes Hosted Contact Center Solutions
Silver Networks has released its newest Hosted Call Center. The Hosted Call Center offers a set of features needed for an organization- regardless of size or capital budget- to effectively start and manage call campaigns. The solution is hosted, so there are no investments in hardware, software or maintenance.
- Chicago, IL (1888PressRelease) August 21, 2010 - Silver Networks Call Center is provisioned with special software that allows calls to be routed, data to be collected, and management reports to be generated to improve the customer experience. All reports, call records, Agent data are stored on Silver Networks hosted servers- relieving the cost to host, manage, maintain, and backup this data on the customer premise network.
Guy Citrin, Silver Networks Channel Manager, says "Any organization can use our hosted platform to manage calls and distribute them to on premise call centers, enable home agents - regardless of the amount of capital available to invest. Our solution is 100% hosted- there is capital expense in sets, software or maintenance. Most importantly, in keeping with Silver Network Net Neutrality Policy-our solution can be run over any type of broadband connection. We can run over cable, DSL or even WiMax. Our sites Line Connection Test will pre qualify whatever connection is being used. "
All Management software is IP based, requiring only an Internet connection. The queue can be monitored from anywhere in the world and it can be monitored by multiple people. Multiple reports can be generated for assessment of performance and measurement of vital metrics - both in real time and historically. Thus managers have the ability to monitor changes in call queues in response to adjustment of call flow.
The Silver Networks Hosted Call Center has native integration with SalesForce and SugarCRM. SNET's interface, gloCOM the Global Communicator, can embed Third-Party CRMs into its interface. This enables the agent with a single screen on the desktop rather than having to go back and forward between applications.
The Silver Networks (Http://www.silvernetworks.com) Hosted Call Center provides for an easy, powerful and robust hosted solution for call centers. There is no capital expenditure in equipment or licenses. There are no costs for maintenance or upgrades. It can be modified for inbound or outbound call centers - or a combination of both. Monthly license fees are less than $90.00 per month.