(1888PressRelease)
November 05, 2009 - The survey, which benchmarks 45 of Britain’s leading insurance companies, asked readers about all aspects of car insurance, covering communication, helpfulness, value for money and performance.
RIAS has maintained its 2008 position, with particularly strong ratings in helpfulness and product performance this year. Auto Express readers recognised RIAS’s approach to ‘tailoring products to suit, as required’, as well as the range of products and services; ‘with all sorts from mechanical breakdown cover to funeral planning via its website, RIAS offers a range of services that’s tough to beat.’
The over 50s insurer has already been applauded for its customer-centric culture and service innovation this year at the British Insurance Awards, UK Broker Awards and Insurance Times Awards. RIAS also received a Highly Commended Award at the 2009 CCF European Call Centre Awards in the Best Centre for Customer Service Category.
Janet Connor, Managing Director of RIAS comments: “Being recognised as a Top 2 Car Insurance Provider is a fantastic accolade for RIAS, and underlines our commitment to ensuring our customers have the best possible experience. Our brand focuses on tailoring insurance for the over 50s, providing choices and treating our customers with respect, coupled with offering value for money products. The Driver Power survey has not only identified our quality of service, but also highlights the fact that today’s consumers value the total experience when dealing with their car insurance provider, rather than just focusing on price. And to be voted as one of the top providers in the market by consumers, the people who really matter, is a huge achievement.”
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