Boston, MA-NH (1888PressRelease)
January 04, 2008 - The new location is includes approximately 3,000 square feet of executive office and warehouse space. Hub Plumbing currently employs seven 2-man crews and four administrative people, with plans to double this staff in 2008 to expand both gross and volume.
Can you imagine expecting concierge level ‘Red Carpet’ service from your plumber? As a young Master Plumber John Wood quickly became disenchanted with the quality of customer service provided to clients and was tired of being the butt of bad jokes about stereotypical plumbers.
As a result, John Wood became a man on a mission, when, seven years ago at the age of 23, he set off on his quest to transform the plumbing industry by establishing Hub Plumbing & Mechanical of Boston, MA and, more recently, introducing the concept of ‘Red Carpet’ service.
The public has responded to the reliable and luxurious service and the business has outgrown its original location.
“We understand the personal nature of inviting a plumber into your home, and the roll out of our ‘Red Carpet’ program has brought rave reviews from customers,” notes Wood. “We really wanted to take the plumbing industry to the next level. The stereotype of a plumber is a guy who shows up when he wants, sporting a grizzly beard and tattered, filthy clothes. We are transforming that image to a more professional, friendly and customer-centered approach.”
Hub’s ‘Red Carpet’ Service
Seven 2-man Hub crews service the Metro Boston area, rolling out their ‘Red Carpet’ at the convenience of their customers, 24 hours a day, 7 days a week, 365 days a year. Offering ‘real 24 service’ is one of the key components of Hub’s ‘Red Carpet’ program, where live receptionists manage and dispatch emergency calls to streamline responses.
Hub’s service technicians really do literally roll out the ‘Red Carpet’ for their customers, protecting floors as they lay out their tools of the trade, but only after donning stain-resistant booties to cover their work boots. Hub’s red carpet, emblazoned with the Hub logo, ties in with Hub’s use of red as a distinctive signature color that unifies their marketing efforts.
From Hub’s fleet of spotless, shiny red trucks (which are meticulously maintained mini rolling warehouses) to the crisp red and black uniforms worn by all Hub service technicians, Hub employs royal red, highlighted by superimposed gold lettering.
Hub’s ‘Red Carpet’ program emphasizes cleanliness and professionalism in an industry not particularly renowned for those traits. Wood points to the teamwork displayed by Hub’s employees as a key component of Hub’s ability to consistently deliver premium ‘Red Carpet’ service to their customers.
About Hub Plumbing & Mechanical
The company does not charge by the hour, but by the specific project. Hub Plumbing & Mechanical is available 24 hours a day and 7 seven days a week to provide immediate access and peace of mind. Dedicated 2nd and 3rd shift night dispatchers internally handle all calls at Hub Plumbing & Mechanical, not an answering service. The difference between the two enables Hub Plumbing & Mechanical to get real-time info on the customer 24/7 to expedite the call as efficiently as possible.
Hub Plumbing & Mechanical was established in 1999 and now includes a staff of seven 2-man crews and four administrative people. This full service plumbing company assists residential and commercial customers with code violations, sewer/drain clogs, garbage disposals, water heaters, water filtration, steam and hot water boilers, thermostats, leaky faucets, tub valves, gas pipes, appliance installation, and outside hose faucets.
Hub Plumbing & Mechanical Inc. is located at 70 Old Colony Avenue in South Boston, MA 02127. For more information about Hub Plumbing & Mechanical call 1-866-HUBPLUMBING (482-7586), email services ( @ ) hubplumbing dot com, or visit www.hubplumbing.com.
