Washington, DC-MD-VA-WV (1888PressRelease)
April 07, 2009 - "The combination of quality & services which we provide at Call Centers India Inc. are hard to find anywhere else.”
Call Centers India Inc. (CCI) is a leading call center service provider with exceptional reporting capability and has been growing rapidly since its inception. CCI is a leading global offshore call center service provider with customer care support, technical support, help desk and back office support & services.
Our services are not only fast, but also meet high standard of quality, that's because quality control is the central part of the facilities proving by CCI. Also constantly monitoring the standards and policies of the professionals at the facility work undertake, to make sure they keep pace with changing conditions.
Call Centers India Inc. (CCI) is the best for Offshore Call Center Services with headquarter in Seattle, Washington and Operations based in Noida, a suburb of New Delhi, India. CCI is wholly owned subsidiary of U.S Corporation and funded by CISCO technology.
Best Features of Call Centers India Inc. (CCI):
1. CCI provides 100 % IP based Network Services globally.
2. Call Centers India is having 3 levels of redundancy for its technology and Infrastructure to provide the best quality services to the Customers at any Cost.
3. Call Centers India Inc. has highly qualified ,well trained industry experienced, college students, professionals, customer support and technical service representatives for high customer satisfaction services.
4. Call Centers India equipped with end to end CISCO based IP Network , latest technology for Voice Mail, IVR, Predictive Dialing and Call Monitoring Solutions.
5. Ability to make calls and receive calls from over 30 Countries
6. Complete CISCO reporting including Talk time, Average time to answer, Hold times, Wait time, Answer times and Call Wrap times.
7. Dedicated Process transition manager and Specified account manager for each process.
Call Centers India Inc. has been enhancing the expertise in both Inbound and Outbound Call Center Services -
CCI Inbound Services:
Order Processing
Customer service
Support lines
Handling call overflow
CCI Outbound Services:
Verification calls
Collections
Lead generation and sales support
Assessment of demand
Collection of useful information and arranging appointments for the sales force
Market research
Customer satisfaction
Besides this Call Centers India has strongly dedicated to offer the top Quality Services to the Clients. We always keep on improving the quality of our services through Quality Evaluation of the Agents, Live Monitoring, 100 % Call Recording, Daily Agent Feedback, Enhanced Reporting Capabilities, Account management expertise , Remote Call Monitoring and Market Testing Capabilities.
Our people at Call Centers India are fully dedicated to provide best customer care and support services, and take pride in their work and services which make Call Centers India Inc. (CCI) to stay ahead from others. Commitment to quality translates not only into timely and accurate solution, but also into a value-added proactive approach to problem solving.
Contact Information:
701 Fifth Avenue Suite 4200,
Seattle, WA 98104
Voice: 206.441.7760
Web: http://www.callcentersindia.com
email: sales ( @ ) callcentersindia dot com
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