Bellingham, WA (1888PressRelease)
November 09, 2007 - Creating an Exceptional Service Experience is the latest workshop from Evergreen Team Concepts. This workshop is ideal for restaurant managers, servers or anyone looking to create an environment that keeps customers coming back.
“In today’s marketplace, service excellence is your strongest competitive weapon,” says Henry Beeland, founder and CEO of Evergreen Team Concepts and the program’s creator and instructor. “Whether you’re the server looking to increase tips or the restaurant manager planning to impact market share and profitability, Creating an Exceptional Service Experience is for you.”
The three-hour workshop will cover three unique and distinct service excellence modules designed to place your service above the rest. Attendees will learn how to keep customers returning and how to get them to sing your praises to their friends and colleagues.
In Creating an Exceptional Service Experience, managers and professional servers will learn:
How to deliver exceptional service every time
How to handle difficult customers, complaints and situations – fast
How to manage the customer’s experience.
Workshop attendees will gain many beneficial tips and skills, including insight into customer expectations, higher self-esteem and confidence, powerful communication skills, winning attitudes, active listening skills and enhanced skills for service excellence.
Creating an Exceptional Service Experience’s first showing will take place Monday, November 12 from 6 p.m. to 9 p.m. Attendance is only $49. Materials and refreshments will be provided. The workshop will be held at 3600 Meridian Street, Suite 100, Bellingham, WA 98225 and DVD soon to be available for purchase online at ETC’s website
For more information on the workshop Creating an Exceptional Service Experience or bringing this event to your area and its benefit to restaurant managers and servers, visit Evergreen Team Concepts website call 360-647-6922 or call toll free 866-559-9222.
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