(1888PressRelease)
March 13, 2008 - (Marion, IN)- Depending on the restaurant, and how busy and classy it is, one of two things until now seemed inevitable: either the waiter is there too much, when he or she doesn't need to be, or else is not there enough, when he or she is needed. Often the waiter routinely disturbs the customers to find out if anything is needed or if they are ready to order something or want more to drink or want their bill. Frequently, this rudely, but perhaps unbeknownst to the waiter, interrupts conversations and thought processes. The other possibility is that the waiter is too often not there when needed, and people end up waiting impatiently when they want something. Both possibilities are inefficient and out of place in a world where firms compete for better customer satisfaction.
Matthew Tweedell, the founder of Tweedell's RECS (T_RECS) is announcing the immediate release into the global market of RECS (the Radio-Electronic Calling System), a system that resolves this problem. The new technology is a wireless waiter-paging system using tabletop call bells to enable customers to signal the wait staff. In research conducted by a large restaurant chain, Yakitoria®, headquartered in Russia, RECS was shown to increase profits by 25%. Tweedell explains, "America is really going to be impressed with this."
Whenever someone wishes to summon a waiter, he or she presses the button of a call bell. A wireless signal indicating the table's number is immediately sent to the administrator's terminal. The call bell confirms to the customer that the signal was sent by lighting up or producing a melody. The table's number appears on the indicator and/or is relayed to a pager carried by the waiter.
This revolutionary concept was imported from Eastern Europe, where for four years now restaurants were able to use RECS to facilitate customer-waiter communication. This system is employed in hundreds of establishments, elevating service to new heights. The developer of the system, Viner Gazizullin, said, "From the thousands of call bells installed throughout Ukraine, Russia, and Kazakhstan, we see that RECS changes the extent of service restaurants were able to offer their customers."
The waiter-paging system can service to up to 99 tables and operates with a range of over 100 yards. The call bells are waterproof and come in various designs.
T_RECS offers call bells with elegant wood-carved design, painted or stained, as well as high-tech see-through plastic call bells with shining diodes inside.
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