New Partnership Empowers Dentists To Accept and Schedule 100% Of Potential Patients 24/7
Specifically working with iCare dentists, Concorde Communications has created a new subsidiary: The American Dental Call Center.
- (1888PressRelease) July 19, 2012 - Atlanta, GA and LOS ANGELES, CA - iCare Financial, a leading provider of patient credit, and Concorde Communications, an acclaimed medical call center, today announced an integrated approach to delivering a full suite of market-based solutions targeted at expanding patient inflow to dental practices. The new collaboration between the companies offers an innovative framework whereby every prospective patient is approved for credit and capable of making office appointments with participating dentists any time of the day or night.
"The credit choices for dental patients are more turbulent than in the past," says Patrick Rangely, VP of Marketing for iCare Financial. "As a result of the dire economy, the business systems that support the current state of dental health need to evolve. With as many as 60% of all patients unable to afford the basic procedures they need, this is clearly an urgent national challenge. One that iCare is prepared to answer by guaranteeing patients access to adequate funds with no credit check ever required. That's the key distinction of our highly cost-effective program which we implement through participating dentists."
Whenever their dental offices are closed or staff is busy, participating iCare dentists are assured of maximizing ROI on their marketing efforts through a virtual sales force provided by Concorde Communications. The company's well-trained agents answer incoming callers with encouragement and understanding, using real time scheduling software to effectively turn new inquiries into office appointments.
"Today people want to be treated with compassion and professional courtesy any time of the day or night," says Sylviane Herzog, President and founder of Concorde Communications. "They expect immediate attention, not an office answering machine or someone who doesn't understand what they're talking about. Deliver anything less and you risk having fewer patients!"
To supercharge their alignment, both companies will actively engage and refer dental clients to each other, drawing upon their substantial databases and powerful market analytics to network and share knowledge around common projects, increasing operational efficiency, improving customer relationships, and realizing significant financial benefits.
"Our partnership with Concorde Communications is creating something totally unique in the marketplace," says Patrick Rangely, VP of Marketing iCare Financial. "We are both focused on building the best experience and results for patients. By teaming up, we are taking our commitment to optimum dental health to the next level by making it even easier for dentists to acquire new patients and substantially increase revenues in one place. We are very excited about this alliance that will bring a new level of agility and usability to dental office management with dynamic expansion possibilities."
For specifically working with iCare dentists, Concorde Communications has created a new subsidiary: The American Dental Call Center. Distinguished by its unique web address and tonality, this division will address the support issues of most concern to dental practices including customization of services and compliance with the new Health Insurance Portability and Accountability Act.
About iCare Financial
iCare Financial is a full-service consumer credit organization in dental, medical, Veterinary, automotive and consumer service verticals. They offer consumer and patient credit programs for 0% interest. Instead of offering patients and customers another credit card, they offer a unique payment solution on one platform that accepts all patients and customers.
The company's services are made available to meet the specific needs of those who do not have adequate insurance coverage or the necessary cash available to pay at the time of dental service. Other third-party credit companies have far lower acceptance rates but iCare is designed to assist virtually any patient who walks into your practice or compliment any other credit program.
For more information visit www.icarefinancialcorp.com or call 800-862-7908
About Concorde Communications
For over 20 years, Concorde Communications has served an impressive array of clients across the country. These include MCA Universal, Mercedes Benz, Well Point/Blue Cross, AstraZeneca Pharmaceuticals, Raytheon Industries, Thompson Electronics, and many more. They've also served more than 10,000 healthcare professionals and organizations through their medical answering division.
They hand-pick exceptional people who possess attention to detail, giving them extensive training to ensure that they're prepared to handle the most challenging situations Due to their impressive service record, the company has won the Award of Excellence multiple times, bestowed by the only industry-accredited association, ATSI (Association of TeleServices International).
For more information visit www.TheAmericanMedicalCallCenter.com/dentists.html
Or contact David Samson, AdVilleAgency ( @ ) gmail dot com, 213 949 7998