(1888PressRelease)
November 07, 2009 - Bangalore - Aditya Birla Minacs, a global business solutions company (subsidiary of Aditya Birla Nuvo) today announced signing of an outsourcing services deal with the Aditya Birla Financial Services Group (ABFSG), to provide customer care, back office support, and finance and accounting services. The deal is a part of the financial services leader’s goals for strengthening business efficiencies to ensure timely and cost-effective delivery of its services.
The ABFSG has a strong presence across various financial services verticals and enjoys the trust of over 4 million customers. Both their insurance and mutual fund businesses are top 5 players.
Minacs will provide inbound, outbound and email customer care support to both, the insurance and mutual funds businesses of the ABFSG. The back office support provided will cover the processing of various types of customer service requests on existing policies. Minacs will also offer finance and accounting services encompassing expense reimbursement, accounts payable and bank reconciliations to speed up the process of issuing policies to customers on time.
Announcing the deal, Mr. G V Gopalakrishnan, Chief Operations Officer, ABFSG, said, “The ABFSG is committed to meeting all the felt and unfelt financial needs of their target customers. We needed a partner who understands our business requirements comprehensively. Our partnership with Minacs is today being augmented with the objective of scaling new heights in customer service, and leveraging their global capabilities effectively. Minacs has innovative solutions which lined up very well with our mantra of providing the best business and customer experience to all our esteemed customers."
Deepak Patel, CEO, Aditya Birla Minacs commented “Our partnership approach with ABFSG will ultimately lead to Minacs managing and transforming a variety of their customer lifecycle processes by providing complete services using superior technology infrastructure. We will unlock value from processes as we mature the partnership. Minacs will draw from its huge experience to help our partner be more agile, competitive and customer friendly.”
Minacs Insurance Solutions span customer lifecycle support encompassing processing of insurance policies, application forms, and verifying accompanying documents, data entry, implementing image-capture technology, underwriting medical and non-medical policies to policy administration, claims processing and other back office services.
###
