In March 2001, Keith Fiveson, CEO, founded IT Enabled Services Alliance, Inc. (iTesa - People Convergence), an advisory focused on enabling communication, connection and globalization of the contact centre and business process experience. Mr. Fiveson has held executive positions at CosmoCom, BT, AT&T and MCI telecommunications, where he ran the call center solutions team. He served in the US Army's Ballistic Missile Defense Communications Activity and holds a Top Secret Clearance. As the iTesa practice leader, he brings a deep domain knowledge and resume to client engagements.
A former TELUS, SVP, whose career spans three continents will be the speaker of 4th Global Contact Forum Conference. She will focus on and how to develop a "Customer First Culture".
Ms. Carol Borghesi, former TELUS, SVP, whose career spans three continents, from TELUS in Canada to British Telecom (BT) in the U.K. to Bharti Airtel ...
"Today, great customer service extends well beyond desktops or laptops, smart phones, tablets or social media. My goal is to share practical experience, ideas and tips on how to engage and empower lasting customer relationships-- both online and offline." - Mr. Frank Eliason CITIBANK SVP of Social Media.
Mr. Frank Eliason, CITIBANK, SVP, Social Media, confirms his keynote address for Mexico City, Mexico, March 5th-6th, 2013. When asked about the state ...
Peter Ryan, Senior Analyst for Ovum, Announces that he will share new research on Social Media and Mobility at the 3rd Global Contact Forum, focusing on Digital, Mobile and Social Media for Contact Center professionals.
Mexico City, Mexico - Mr. Peter Ryan, Senior Analyst for Ovum confirms that he will share the latest research on Social Media and Digital in Contact C ...
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