(1888PressRelease)
February 14, 2008 - Have you ever daydreamed about receiving the kid-glove treatment reserved for Hollywood stars, where the red carpet is rolled out for you and you’re always cordially greeted by name, and with a smile? Now imagine getting that kind of treatment from your plumber!
A newly released book entitled “The Celebrity Experience” by Donna Cutting features Boston’s own Hub Plumbing and Mechanical as an example of how a service industry can deliver red carpet service to its customers day in and day out.
Geared toward business owners, entrepreneurs, managers, and those who work in a service industry, the book illustrates how it’s possible to create faithful life long customers by showering them with treatment usually reserved for celebrities.
John Wood, founder and CEO of Hub Plumbing & Mechanical has been practicing that credo since 1999 by delivering red carpet service to his clients throughout the Metro Boston area. Wood notes, “Hub Plumbing & Mechanical’s inclusion in the ‘The Celebrity Experience’ validates our unique approach to customer service, holding us up as a model for the service industry.”
Explains Wood, “We really want to take the plumbing industry to the next level. The stereotype of a plumber is a guy who shows up when he wants, sporting a grizzly beard and tattered, filthy clothes. We are transforming that image to a more professional, friendly, customer-centered approach. We understand the personal nature of inviting a plumber into your home and are eager to create a ‘celebrity experience’ for each of our customers.”
Hub Plumbing and Mechanical’s signature Red Carpet service features experienced teams of licensed technicians who not only protect your floors with a red carpet, but also cover their work boots with stain-resistant booties, wear ID badges for security purposes, and arrive on time and smartly dressed in crisp, clean uniforms. Imagine actually looking forward to a visit from your plumber!
About Hub Plumbing & Mechanical
Hub Plumbing & Mechanical was established in 1999 and now includes a staff of 16 full time employees. This full service plumbing company assists residential and commercial customers with code violations, sewer/drain clogs, garbage disposals, water heaters, water filtration, steam and hot water boilers, thermostats, leaky faucets, tub valves, gas pipes, appliance installation, and outside hose faucets.
The company does not charge by the hour, but by the specific project. Hub Plumbing & Mechanical is available 24 hours a day and 7 seven days a week to provide immediate access and peace of mind. Dedicated 2nd and 3rd shift night dispatchers internally handle all calls at Hub Plumbing & Mechanical, not an answering service. The difference between the two enables Hub Plumbing & Mechanical to get real-time info on the customer 24/7 to expedite the call as efficiently as possible.
Hub Plumbing & Mechanical Inc. is located at 70 Old Colony Avenue in South Boston, MA 02127. For more information about Hub Plumbing & Mechanical call 1-866-HUBPLUMBING (482-7586), email services ( @ ) hubplumbing dot com, or visit www.hubplumbing.com.
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