Detroit, MI (1888PressRelease)
October 26, 2009 - SIS Information, LLC recently released “Sue the Airline” – a practical step by step guide that discusses how to sue an airline in small claims court and win. The guide is a compilation of practical experiences particularly as they relate to the small claims court process. The guide empowers disgruntled passengers with airline complaints to file their own complaint without having to hire expensive lawyers and pay ridiculous court fees.
Many travelers who experience airline abuse do not go the extra step in claiming what the deserve because they simply do not know where to begin. Airlines often correspond back to inquiries with an apology letter and a handful of frequent flier miles (which expire eventually when not used) in hopes that the traveler will discontinue pursuing their airline complaint.
It is no secret that airline customer service standards are steadily declining. In an industry plagued with rising costs and declining revenues, customer service standards are suffering because they have been pushed back in the priority scale. More families today are suing airlines, complaints related to lost luggage are rising and airline passengers continue to experience mistreatment or abuse from the time before boarding the plane to when the leave the plane.
Numbers do not lie. The statistics are staggering and certainly do not favor the airlines. However, the average passenger who suffers from airline abuse often keeps the grudge to themselves and eventually forget about the matter in due time.
Why? Because navigating the airline complaint system is much tougher than escaping the Alcatraz. Most often, passengers are tossed around from one point of contact to another only to find themselves having spent an hour and circling back to step 1 where they initially started. It is a demoralizing and extremely frustrating process.
Thanks to the experience of several seasoned travelers, the Sue the Airline guide breaks down all navigation barriers by providing detailed, step by step instructions as well as specific contact points to reach out to when filing an airline complaint.
Sue the Airline is authored by a well traveled corporate professional who has seen it all. Coupled with contributions from other frequent fliers who have suffered airline abuse, the guide is the only one of its kind to provide the practical and detailed instructions on how to sue an airline and win.
###
