HHHunt Homes Sweeps the Builder Partnership Achievement Awards for Benchmark Customer Satisfaction In Multiple Divisions
Builder's consistent wins epitomizes homebuilding and design excellence in mid-Atlantic region.
- (1888PressRelease) April 11, 2012 - Richmond, VA - For the second consecutive year, renowned mid-Atlantic region homebuilder HHHunt Homes took several top honors for the Builder Partnership Achievement Awards (BPAA) - a program that recognizes excellence in the delivery of the highest levels of customer satisfaction within the homebuilding industry. Representatives from HHHunt Homes received the awards during the National Association of Home Builders 2012 International Builders Show (IBS) in Orlando - the industry's biggest business and networking event.
During the Builder Partnerships reception in February, HHHunt Homes was recognized across multiple new home divisions for its long-standing dedication to its valued customers. The homebuilder received the "Highest Distinction in Customer Satisfaction" (Raleigh, NC) and "Distinction in Customer Satisfaction" (Richmond and Hampton, VA).
While The BPAA is not a competition between builders, and no industry rankings exist, qualifying Builder Members can earn either of the following award designations:
• Highest Distinction in Customer Satisfaction: 93 percent of homebuyers are willing to refer the company to friends and family
• Distinction in Customer Satisfaction: 88 percent of homebuyers are willing to refer the company to friends and family
Recipients of the 2012 Builder Partnership Achievement Awards will be featured in Professional Builder magazine, as well as profiled individually by Builder Partnerships each month.
"Last year, HHHunt Homes was only the eighth builder nationally to have won the award of Highest Distinction, and it was the first homebuilder to have multiple divisions to do so," said HHHunt Homes Vice President of Homebuilding Olin Wilson. "Our awards are the culmination of years of focus and effort from all HHHunt Homes employees towards improving the homebuying experience. I am most proud that we earned them by simply doing the right thing for each homeowner through committed teamwork and a common goal to treat our homeowners as we would like to be treated."
The Key Areas of Performance in which HHHunt Homes reached all-time highs were: Condition of Home at Occupancy, Satisfaction With Home, Overall Company Communications, Overall Company Teamwork, and Customer Enthusiasm.
Winning results for the Builder Partnerships Achievement Awards are based on the third-party verification and proprietary customer satisfaction surveys administered by Woodland, O'Brien & Scott - one of the housing industry's original customer satisfaction survey and consulting firms.
"We work almost exclusively with private homebuilders who care much more deeply about customer satisfaction, so our Top Performers rank much higher than the top-performing national homebuilders," said Charlie Scott, partner at Woodland O'Brien & Scott. "The Top Performer ratings continue to escalate as the less customer-focused have left the business. Our average scores are very good, and to be a "Top Performer" is great."
About HHHunt Homes
Founded in 1992 and headquartered in Blacksburg, Virginia, HHHunt Homes is renowned as one of the largest homebuilding firms in the mid-Atlantic region. With an impressive portfolio of single- and multi-family product lines, HHHunt Homes enjoys a strong presence in a variety of major metropolitan areas within Virginia, North Carolina and South Carolina. HHHunt Homes is a division of the legendary HHHunt Corporation, and builds within several of its exceptional neighborhoods, master-planned and age-qualified communities. For more information, visit www.HHHuntHomes.com.