(1888PressRelease)
January 08, 2007 - Brussels, 12 December 2006 – HelpMeOnline, a young Belgian SME, is reinventing computer repairs. You are no doubt aware of the maintenance contracts used by major companies. Maybe home interventions for which you arrange a rendezvous are what you are looking for? Discover HelpMeOnline… A simple Internet connection is all you need to find an immediate response to all your computer problems. Just a call away. A professional, ready to help you when needed!
The computer is a wonderful invention … as long as it works properly. But who hasn’t torn their hair out when faced by a fatal error defined in the esoteric terminology of our favourite operating systems or a recalcitrant peripheral that fails to install because of an incompatible driver or a missing service pack? HelpMeOnline puts you in direct contact with a specialist that can help you remotely, through the magic of your Internet connection.
“Just imagine … you have bought a brand new digital camera but you can’t import photos of your friends on your PC. Or you have just installed an anti-virus update and the computer no longer works. Frustrating, or what? Especially if you cannot get an immediate response to your problem,” explains Alexandre Mihail of HelpMeOnline. “This is what prompted the idea of launching HelpMeOnline, a platform that shows the availability of online repairers. An Internet connection is all you need to invite a specialist to call. What do you get? An express repair when you need it.”
In practice, how does it work? “You have a problem? Go to www.helpmeonline.org and register. You can download free of charge a small instant messenger software that gives you access to the system. You can then select a technician capable of helping whenever you need one. At 3 o'clock in the morning, if necessary. Via Messenger, you contact the technician directly. Explain your problem, follow the instructions and that is that,” explains Alexandre Mihail.
And what about the cost? “Our system is totally transparent. The rates charged by our technicians are available online. In addition, most of the little problems facing users are resolved in barely 5 minutes. This keeps costs and intervention time to a minimum … which means everyone can get repairs carried out, without costly contracts or exorbitant travel costs,” insists Mihail. “Naturally, that does not prevent us from being flexible towards our clients. In addition to online assistance, we also provide assistance customised to meet every need.”
Thanks to HelpMeOnline, we now find that customised repairs, which have for a long time been the preserve of companies due to their cost, are rapidly becoming accessible to everyone. You have to admit it is attractive!
Launched in July 2006, the HelpMeOnline service places computer specialists in direct contact with users suffering from a vast range of problems with parameters, configuration, protection or security on their computers.
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