Boulder, CO (1888PressRelease)
February 21, 2007 - CSG’s Industry-Leading Self-Service Solution Reaches New Milestone
ENGLEWOOD, Colo. (Feb. 20, 2007) ¾ Leading billing and customer care solutions provider CSG Systems (NASDAQ: CSGS) today announced that its CSGÒ Care Express product, a solution for cable and direct broadcast satellite (DBS) providers that enables online customer self-service, now serves more than five million consumers of cable and satellite services nationwide.
CSG Care Express allows consumers to manage their accounts, view and pay bills over the Internet and virtually eliminates manual processes carried out by customer service representatives (CSRs) when taking orders and upgrading services. Care Express offers convenience for the consumer and saves expense for the operator as these customers do not have to contact the call center for routine business such as billing and account inquiries.
Today, more than five million consumers have registered to manage their accounts, view and pay bills from cable and DBS providers nationwide, powered by CSG Care Express. Across its customer base, CSG and its customers are signing up more than 5,000 new Care Express users each day.
“As cable and satellite companies continue to offer more video, voice and data services to consumers at home, at work or on the go, customers will naturally want to manage those services on their terms,” said Dwayne Ruffin, Senior Vice President of Product Management for CSG. “Care Express can be a powerful enabler of cost-efficient customer care as cable and satellite providers roll out the quad-play and beyond.”
CSG has 23 of the nation’s leading providers of cable and satellite services live on its Care Express solution today including Time Warner Cable, Charter Communications, Bright House Networks and Mediacom.
Over the coming months, CSG will build new enhancements into Care Express to enable consumers to manage their account and pay bills through retail kiosks, and will offer cable and satellite operators more flexibility to design creative bundles of solutions with personalized offers and discounting tailored to the individual consumer.
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About CSGÒ Care Express
CSG Care Express enables customers of cable services providers and direct broadcast satellite providers (DBS) to perform self-care functions such as viewing, managing and paying bills over the Internet. Care Express works with CSG’s ACP (Advanced Convergent Platform) core billing solution and offers three fully-integrated options - an Electronic Bill Presentment and Payment (EBPP) module, an Online Ordering and Customer Service module and a Consolidator module, managed in CSG Systems’ state of the art service bureau facility. More than five million customers use Care Express on a regular basis to pay bills, manage account information and add or change services without interacting with a call center.
About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems International (NASDAQ: CSGS) is the leading provider of outsourced billing, customer care and print and mail solutions and services supporting the North American cable and direct broadcast satellite markets. CSG’s solutions support some of the world’s largest and most innovative providers of bundled multi-channel video, Internet, voice and IP-based services. CSG’s unique combination of solutions, services and expertise ensure that cable and satellite operators can continue to rapidly launch new service offerings, improve operational efficiencies and deliver a high-quality customer experience in a competitive and ever-changing marketplace. For more information, visit our website at www.csgsystems.com.
For more information, contact:
Elise Brassell
CSG Systems
Phone: (303) 804-4962
E-mail: elise_brassell ( @ ) csgsystems dot com
Roger Metz
CSG Systems
Phone: 303-804-4082
E-mail: roger_metz ( @ ) csgsystems dot com
