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Managing the value delivered by IT is traditionally associated with managing change to business procedures and applications that directly impact customer retention, sales, revenues, profits, and expenses.
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29
JUL
2008 Annual Report: IT Governance, Risk and Compliance - Improving Business Results and Mitigating Financial Riskgo
Marked by a focus on operational excellence, firms with the most mature IT GRC profiles have established an integrated approach to managing risk and reward within the IT function and across the entire organization. Among these firms, senior managers in IT are employing the balanced scorecard to:

Marked by a focus on operational excellence, firms with the most mature IT GRC profiles have established an integrated approach to managing risk and r ...
13
JUL
2008 Annual Report - IT Governance, Risk and Compliance - Improving Business Results and Mitigating Financial Risk
Managing the value delivered by IT is traditionally associated with managing change to business procedures and applications that directly impact customer retention, sales, revenues, profits, and expenses.

Although valid, this view as the sole way to measure the value of IT is under siege as more organizations experience increasing loss or theft of custo ...