Comarch Product Management and Customer Experience Management Solutions assessed in recent Gartner's reports
COMARCH, a global provider of IT business solutions and system integrator has been recently evaluated in two reports issued by a renowned analyst company, Gartner. Comarch's offer is assessed among other leading providers of Product & Service Catalog and Order Management systems, as well as Customer Experience solutions.
- (1888PressRelease) December 16, 2011 - The Competitive Landscape report: "Evolution of Integrated Product Catalog and Service Catalog Management Solutions" points out how communication service providers can simplify their operations and IT architecture by replacing numerous commercial and technical catalogs and order fulfillment systems with unified, product/service metadatabase information management repository combined with order management. This is in line with Comarch's vision presented in a white paper published this year "The advantages of a product-catalog-centric BSS".
The report's author, Martina Kurth, adresses Comarch Central Product Manager, a part of the Comarch BSS Suite, managed and delivered as part of a larger, comprehensive solution which consists of BSS and OSS products such as Service Catalog and Next Generation Service Fulfillment. The report sees Comarch's strength in this area in offering a strong framework approach and open, flexible architecture complying to SOA and business process management (BPM) principles, which ensures ample operability with legacy systems.
The Market Trends report: "Worldwide, OSS and BSS Help Bridge the Customer Experience Gap, 2011" shows how communications service providers can tap new or existing front- and back-office solutions to obtain better insights into their customer base and considerably improve their customer experience. The report claims that the key idea around Customer Experience Management is to pull solutions addressing various resource-, customer- and service-facing components to more efficient productized or managed solutions. With regards to the offering in the Customer Experience area Comarch's products are assessed as built both on OSS/service assurance and BSS/customer management domain. The authors, Matrina Kurth and Norbert Scholz see Comarch as an established supplier and a provider of custom developed end-to-end CEM solutions across network, IT marketing, customer management.
"As the areas of Customer Management and Product Management are essential for us and our customers, we are very proud that once again Comarch's offer was appreciated by Gartner. We are happy that the time and effort put into the development of our flagship products resulted in placing Comarch among leading vendors in these areas." - says Piotr Machnik, EVP, Product Management & Marketing, Telecommunications Business Unit.
Gartner, Inc. is the world's leading information technology research and advisory company. The company delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner to 60,000 clients in 11,600 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, analysts work with every client to research, analyze and interpret the business of IT within the context of their individual role.
For more information, e-mail info ( @ ) gartner dot com or visit gartner dot com
Comarch is a global supplier of IT products and services for the telecommunication industry. The company's flexible solutions are industry standard compliant and developed in-house. Comarch solutions constantly evolve based on customer demand. Since 1993, the company has accumulated experience and knowledge in the fields of designing, implementing, and integrating IT solutions. Comarch serves some of the market's largest players - such as Telekom Deutschland (former T-Mobile Germany), T-Mobile Austria, E-Plus Germany, Vodafone Germany and Telefónica O2 Germany, as well as companies from the KPN and France Telecom groups. Comarch provides COTS products in the areas of BSS, CRM, OSS as well as a range of comprehensive services.
More information is available at: telecoms.comarch.com.
E-mail: pr-telecom ( @ ) comarch dot com
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