(1888PressRelease)
July 08, 2008 - Dixon Technologies (India) Pvt. Ltd. is a leading Electronics Manufacturing Services (EMS) provider focused on delivering high quality, Cost Effective Solutions for Consumer Electronics and appliances for the Domestic (India) and International markets. The programme titled M.A.G.I.C. (Making A Great Impact on Customers) focused on the softer aspects of the interaction that their service staff has with its customers.
The programme helped create a common understanding of the procedures to be followed, across the UP region. At the completion of the programme, Ms. Devyani Bhatnagar, VP-Training, Chetna Consultancy Services said, “We are very happy with the outcome of the programme. It helped the management and the staff in understanding each others expectations. With the tremendous expansion plans that Dixon has, this programme was a beginning towards giving the staff the required ammunition to move along and grow with the organization.”
In addition, this turned to be a common ground for the staff to come together and discuss about the everyday problems faced by them in the field and ways of overcoming them. The interactive exercises, real life situation role plays, and easy to understand delivery helped the staff focus on the much neglected aspects like body language, personal grooming, and the need for service attitude.
In the past, Chetna Consultancy Services has helped companies manage their people development function by providing key solutions in the areas of:
· Communication Skills
· Client Culture Sensitization
· Voice and Accent Training
· Customer Relationship Management
· Neuro Linguistics in the workplace
· Increasing Interpersonal Effectiveness
Over the years, their specialized team of consultants has worked with over 30 corporations for meeting their people development needs and they have long standing relationships with the clients.
About the Company
Chetna Consultancy Services is an ISO 9001:2000 certified, specialist consulting and training services organization, with a knowledge centre in Delhi. They work in the areas of training assessment, delivery and content creation.
For more information please visit www.chetnacs.com
E-Mail: rohit ( @ ) chetna dot co dot in
Handphone: +91 989 109 3999
