(1888PressRelease)
June 05, 2009 - CA EXPO 2009, AUSTRALIA – John Swainson, chief executive officer of CA, Inc. (NASDAQ: CA), today told attendees at two CA Expos that the tough global economy has resulted in companies demanding even more value than ever before from IT, opening the door to wide acceptance of the concept of “Lean IT.”
“Lean IT is about using IT to further business goals, in the most efficient ways possible. It’s about applying practical innovation to drive the kind of results that are enabling organizations to compete more effectively in this challenging environment,” Swainson told audiences in Melbourne and Sydney.
Swainson was joined by Dr. Ajei Gopal, CA executive vice president for Products and Technology, who took the attendees through a demonstration of CA's “practical innovation,” using new technologies and delivery models to enable customers to meet their business goals.
Swainson identified three CA customers embracing and successfully executing on the Lean IT concept.
First, he described Optus, a local integrated telecommunications leader who set out to become the customer experience leader by 2010. By using CA Wily Introscope® and CA eHealth® products, Swainson said, the company has gained the visibility it needed to quickly discover the root cause of problems, and also spot developing issues before they affect customer service. In this case, Swainson said, “Lean IT is about using IT in the right way to enable better business outcomes, growth and innovation.”
Second, Swainson discussed how St.George, one of Australia’s leading banks, used CA Wily Customer Experience Manager™ with its recently installed CRM system to address response time challenges. The visibility delivered by the CA products allowed the bank to diagnose problems and determine the location of various issues. This, Swainson said, “increased transparency between IT and the business and gives St.George the insight it needs to optimize operations and drive results.”
Finally, Swainson shared the experience of Acxiom, one of the world’s largest interactive marketing services, looking to refocus its IT resources to drive their business. The company touches more than 375 million customers each month. The final solution enables them to monitor and manage every facet of their IT environment: infrastructure, application performance, mainframe projects and security.
Swainson noted, “Partnerships with customers work when we help them to reduce costs, and at the same time, increase the value of IT to their business. If we can help bring down the cost of managing IT systems even by just a few points, and funnel that money to driving business growth, it represents a game-changing value proposition for our customers. “In the C-Suite there is a new appreciation for IT’s role as a competitive weapon, not a drag on resources,” Swainson continued. “IT can help win customers, drive revenue and deliver dollars straight to the bottom line.” Swainson told attendees that the recent economic uncertainty has increased the expectation for companies to do more with less, but that it also represented an opportunity for change.
Swainson closed by saying, “While I can’t tell you when the recession will end and when the recovery will begin, I strongly believe that technology will help lead the way—because it’s the key to business innovation. The companies that drive innovation are the ones that will succeed in the marketplace, now and in the future.
“Organizations that invest today will be the first to seize opportunities when they arise. That’s what CA is doing—investing in people, processes and technology. It’s the right thing to do. When you see opportunities, you double down,” Swainson concluded.
About CA
CA (NASDAQ: CA) is the world’s leading independent IT management software company. With CA's Enterprise IT Management (EITM) vision and expertise, organizations can more effectively govern, manage and secure IT to optimize business performance and sustain competitive advantage.
For more information, visit www.ca.com.
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